Customer Service & Operations Coordinator

We are looking for a dependable, organized, and customer-focused individual to join our team as a Customer Service & Operations Coordinator . This position plays a key role in our daily operations by assisting customers, maintaining accurate inventory, processing orders, and coordinating hydraulic repair and hose fabrication jobs. Customer service is our number one priority. We want someone who takes pride in helping customers, communicating clearly, following through on commitments, and making sure every customer has a positive experience. Key Responsibilities Customer Service & Sales Support Greet and assist walk-in customers in a friendly, professional manner. Answer incoming phone calls, respond to customer inquiries, and provide product and service information. Assist customers with hydraulic hose orders, cylinder repairs, replacement parts, and general hydraulic needs. Prepare customer quotes, sales orders, invoices, and order documentation. Communicate order status, estimated completion dates, and potential delays to customers. Follow up with customers to ensure satisfaction and resolve concerns promptly. Develop positive, long-term relationships with customers. Inventory Management Maintain accurate inventory records using Fishbowl Inventory Management Software . Receive incoming inventory, verify quantities, and record products in the system. Organize, label, and maintain inventory locations. Monitor inventory levels and identify products that need to be reordered. Assist with purchasing, vendor communications, and tracking incoming shipments. Perform regular inventory counts and investigate discrepancies. Help maintain an organized and efficient parts storage area. Hydraulic Cylinder Repair Coordination Create and manage work orders for incoming hydraulic cylinder repairs. Document customer information, equipment details, and reported problems. Coordinate with shop technicians regarding repair requirements, parts availability, and job status. Track repair jobs from initial customer drop-off through completion. Communicate repair estimates, approvals, and completion timelines to customers. Ensure completed repairs are properly documented and ready for customer pickup. Hydraulic Hose Order Management Assist customers in identifying hydraulic hose and fitting requirements. Enter and track custom hose fabrication orders. Coordinate hose orders with shop personnel to ensure accurate and timely completion. Maintain records of hose assemblies, fittings, and customer order history. Help ensure frequently used hose and fitting inventory remains adequately stocked. General Operations Maintain accurate customer, vendor, and transaction records. Assist with shipping, receiving, and order fulfillment. Keep customer service counters, inventory areas, and workspaces clean and organized. Work closely with management and technicians to improve workflow and customer satisfaction. Assist with additional administrative and operational duties as needed. Qualifications Required Excellent customer service and communication skills. Strong organizational skills and attention to detail. Comfortable working with computers and learning new software. Ability to manage multiple tasks and priorities in a busy environment. Dependable, punctual, and self-motivated. Ability to work independently and as part of a team. Willingness to learn hydraulic products, terminology, and repair processes. Professional attitude and a commitment to customer satisfaction. Preferred but Not Required Experience with Fishbowl or similar inventory management software. Experience with QuickBooks or other accounting and order-processing systems. Background in hydraulic equipment, industrial parts, automotive parts, agricultural equipment, or heavy machinery. Previous experience in parts sales, service coordination, purchasing, or inventory management. Familiarity with hydraulic hoses, fittings, cylinders, and related components. Hydraulic industry experience is a plus, bu…

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