Customer Service & Logistics Support Representative

Tempo Chemicals & Solutions is a privately owned company looking for a dynamic individual to serve as a central support point for our expanding company's customer accounts and logistics operations. Onsite training will be provided to ensure the individual is fully prepared for all responsibilities of the job. The ideal candidate is a self-motivated, resourceful, and detail-oriented individual with strong verbal and written communication skills. Responsibilities: Sales & Order Management (40%): Processing orders, tracking data within the NetSuite ERP system, and ensuring correct unit conversions and lot number entries. Generating item fulfillments and customer invoices. Working closely with the sales team to provide order status updates and pricing verifications. Administration & Communication (20%): Engaging daily with multiple customer accounts as the primary contact for inquiries, returns, and sample processing. Managing high-volume emails and phone calls efficiently, and facilitating internal communication to ensure team alignment and basic cross-training. Warehouse & Inventory (20%): Communicating regularly with 3PL warehouses to track fulfillment execution and monitor current inventory levels. Processing item receipts in NetSuite when material is received, and gathering inventory information for management review. Logistics & Freight (15%): Quoting, booking, and managing shipments across LTL, FTL, and parcel channels. Monitoring shipment lifecycles, maintaining carrier relations, and disputing accessorial fees. Reviewing freight invoices to ensure they match quoted rates before routing them to accounting. Data Management & Compliance (5%): Acting as a liaison with suppliers to source required technical documentation (TDS, SDS, COA). Pulling basic weekly KPI reports from NetSuite for management review. Knowledge, Skills and Abilities Required: Willing to seek additional knowledge to facilitate job growth. Proficiency in NetSuite ERP, Gmail, and Microsoft Office: Word and Excel. Interpersonal and customer service skills suitable for interacting with diverse stakeholders, including warehouse staff and internal teams. Analytical and problem-solving skills in a high-volume environment. Multitasking and organizational skills. Ability to answer a high volume of calls and/or emails daily. Attentiveness and patience. Time-management skills. Ability to find the positive in any situation. What We Offer: Health insurance Dental insurance 401(K) with employer matching Paid training Semi-annual performance based bonuses Opportunity for job growth $24-28 per hour (Full Time) Office in San Clemente, Monday-Friday 8:30am – 5:00 PM Job Type: Full-time Pay: $24.00 - $28.00 per hour Work Location: In person

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