Customer Service & Logistics Specialist

Salary: $54,000 – $67,000 per year

Aztalan Bio is seeking a detail-oriented and customer-focused Customer Service & Logistics Specialist to support operations within our Commodities Department. This role plays a key part in ensuring smooth coordination between customers, logistics partners, and internal teams. The position combines customer service, shipment coordination, documentation management, and market data support to help ensure efficient truck shipments and accurate certification records.

The ideal candidate thrives in a fast-paced environment, enjoys working with both customers and operational teams, and has strong organizational and problem-solving skills.

We offer a competitive compensation package and robust benefits, including 401(k) with company matching, paid time off (PTO), sick time, and comprehensive benefits.

Duties and Responsibilities

• Oversee scheduling of co-products loads, issue load numbers to co-products customers, tracking when load numbers are communicated, and negotiate as needed.
• Documenting and filing ISCC+ certifications.
• Analyze market data to identify opportunities for growth.
• Assist and offer support with truck shipments and preparing invoices.
• Entry and application of inbound grain tickets, contract entry, settlement of grain tickets for farmers.
• Assist in the billing process of co-products loaded out co-products and invoicing, with a high level of attention to detail and accuracy.
• May assist with Accounts Receivable.
• Assist the Commodities department in answering calls, giving out current prices, contracting grain, inputting contracts and or pricing.
• Audit grain settlements to ensure accurate payment.
• Handling customer inquiries for documentation.
• Building professional relationships with our customers.

Who is Aztalan Bio?

Located outside Jefferson, WI - Aztalan Bio is a biorefinery that utilizes a dry front-end fractionation system which separates corn components (starch, protein, germ) before the distillation process, leading to a wider range of products and potentially higher efficiency - producing corn oil, ethanol, corn germ, bran, and distillers’ grains. These outputs support a wide range of markets, including food production, animal nutrition, and renewable energy. 

The plant has been in operation since 1898, first as a malting company and then, in 2006, was converted to ethanol production, becoming Wisconsin’s largest ethanol operation. Over the coming years, Aztalan Bio will undergo a similar transformation to its sister facility, Pannonia Bio in Hungary, to create a next-generation biorefinery tailored to Wisconsin’s agricultural strengths and diversity. 

Building on more than a century of history, this next chapter is about investing in people, progress, and community. With the revitalization of this historic plant and the hiring of a new workforce, we are creating opportunities for local employees while reinforcing generations of partnership with farmers. 

Aztalan Bio is owned by ClonBio Group who is family-owned and invests in their people for long-term success. 

Qualifications

• Associate or Bachelor’s degree in business, agriculture, or a related field preferred.
• 1-3 years of experience in an accounting role. 
• Excellent communication, negotiation, and customer service skills.
• Ability to work independently and with a team.
• Proficient in Microsoft Office, with aptitude to learn new software and systems.

Work Environment & Physical Demands 

• Primary work environment is an office setting, however, occasionally will enter the plant environment. 
• Mostly sedentary, some light lifting of files, supplies, or equipment is required. 
• Regularly required to walk, sit talk, and hear. 
• Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. 
• This position may enter the plant environment, in which the employee may be exposed to moderate to high noise levels, moving mechanical parts, and/or to chemicals used in the process.
• Personal Protective Equipment such as safety glasses, steel-toed boots, flame-resistant clothing, and hearing protection may be required when in the plant.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

Aztalan Bio LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.