Customer Service Logistics Coordinator

Ultra Pure, LLC Position: Customer Service and Logistics Coordinator Full-time position - In office Location: Louisville, KY Company Overview: Ultra Pure is the leading bulk alcohol and high proof spirits supplier to the beverage and specialty industrial markets in the United States. Located in the heart of Bourbon Country, Louisville, KY, we specialize in servicing domestic and international alcohol markets. We are seeking a driven, service-minded individual to join our growing team. Note: our plant is located in Louisville, KY, with corporate headquarters in Darien, CT. Job Summary: The Customer Service and Logistics Coordinator will be responsible for order processing, shipment documentation, and transportation coordination to support accurate, timely, and efficient order fulfilment. This role collaborates closely with internal teams, customers, and vendors. The ideal candidate thrives in fast paced environments, demonstrates strong attention to detail, and has interest in developing their knowledge of alcohol logistics and the spirits industry. This position reports to the Vice President of Logistics (off site-CT) and works closely with KY management and staff. Key Responsibilities: Order Processing & Documentation · Process customer orders, ensuring information is accurate and completed in a timely manner. · Prepare and review shipping documents, including Bill of Ladings, Packing Lists, TTB Transfers, and other required documentation. · Ensure order processing and supporting documents meet applicable compliance requirements. · Follow up on miscellaneous requests, discrepancies, and shipment issues. Customer, Vendor & Partner Communication · Communicate with customers, brokers, carriers, suppliers, and internal teams as needed to coordinate order and shipment requirements. · Confirm shipment details, production scheduling, and other requirements necessary to move orders forward. · Provide timely updates to sales teams and customers regarding status, scheduling changes, and any matters that may affect order fulfillment and delivery. · Work closely with the CT-based Operations team members to optimize visibility day to day. Logistics & Supply Chain Coordination · Arrange transportation for outbound customer shipments by mode of LTL, FTL, Bulk Tanker, ISO Tank, and LCL/FCL Containers. · Collaborate with warehouse and production teams to ensure product is available and ready for shipment within expected timelines. · Assist in resolving transportation delays or other logistical challenges. · Coordinate inbound product receiving, while aligning with KY Warehouse schedule. · Maintain records, update tracking sheets, ensure accurate visibility of inbound/outbound shipments. Skills & Candidate Profile: · Minimum 1-2 years of experience in logistics, supply chain, and/or customer service. · Experience in the alcohol or spirits industry preferred. · Proficiency with Microsoft Office, particularly Excel. · Experience with ERP systems; NetSuite experience is a plus but not required. · Strong written and verbal communication skills. · Experience working with customers, vendors, manufacturers, and brokers. · Diligent attention to detail, organizational skills, and ability to prioritize in a fast-paced environment. · Positive, can-do attitude and ability to work effectively as part of a small team. · Adaptability and willingness to learn new processes, develop new skills, and grow with an evolving business. · Interest in developing knowledge of alcohol logistics, industry requirements, and market dynamics. We offer a competitive salary and a full suite of benefits. Please provide a cover letter and resume. Pay: $60,000.00 - $65,000.00 per year Benefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Work Location: In person

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