Customer Service Forwarding

Job Summary We are seeking an energetic and dedicated Customer Service Professional to join our dynamic team. In this role, you will be the frontline ambassador for our company, providing exceptional support and solutions to our valued clients. Your enthusiasm, communication skills, and problem-solving abilities will drive positive customer experiences and foster long-term relationships. This paid position offers an exciting opportunity to develop your skills in a fast-paced environment while making a meaningful impact on our customers’ satisfaction. Duties Respond promptly and professionally to customer inquiries via phone, email, and chat, ensuring clear and courteous communication. Collaborate with team members to resolve complex customer issues efficiently, demonstrating strong problem-solving skills. Coordinate customer service and freight forwarding activities with customers, partners, agents, and affiliates Monitor and coordinate domestic, inbound, and outbound shipments from origin to final destination Support the handling of shipment-related documentation, operational requirements, and customer inquiries Coordinate and follow up on operational issues, delays, and service requirements to ensure smooth shipment execution Support KPI monitoring and reporting related to shipment performance and service quality Skills Bachelor’s degree in Business Administration, Logistics, Supply Chain Management, or a related field is advantageous. Multilingual abilities are highly desirable to effectively serve a diverse client base. Excellent communication skills, both written and verbal, with a focus on phone etiquette and active listening. Proven experience in freight forwarding (export) is advantageous. Proficiency in Microsoft Office Suite (Word, Excel, Outlook) for documentation and reporting tasks. Strong organizational skills with the ability to multitask and prioritize effectively in a fast-paced setting. Technical proficiency with computer systems, data entry tools, and customer service software. Bilingual capabilities are a plus for engaging with a broader range of clients. Demonstrated ability to handle customer service problems swiftly while maintaining professionalism. Ability to work independently and effectively in a fast-paced, security-sensitive environment. Valid driver’s license and passport. DGR certification is advantageous. Pay: $70,000.00 - $75,000.00 per year Benefits: 401(k) matching Dental insurance Health insurance Paid time off Professional development assistance Vision insurance Application Question(s): Employment with mandatory background checks Ability to Commute: Lyndhurst, NJ 07071 (Preferred) Work Location: In person

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