Customer Service Dispatcher - HVAC

IES is a national provider of industrial products and infrastructure services to a variety of end markets, including electrical, mechanical and communications contracting solutions for the commercial, industrial, residential and renewable energy markets. IES is publicly traded on NASDAQ under the symbol IESC. As of the end of IES’s 2025 fiscal year ending September 30, 2025, IES produced over $3.3 billion in revenue and employed over 10,200 employees at over 174 domestic locations across the United States. Our commitment to our employees is reflected by our actions: Safety is Priority One – and our record shows it Competitive Pay Company 401K plan with Employer Contribution Match Company Paid Time Off Company Paid Life Insurance Choice of Medical Coverage including Prescription and Short Term Disability Plans Choice of Dental and Vision Coverage Optional Long-term Disability, Critical Illness, Accident, Legal and Pet Coverage Auto and Home Insurance Discount Programs Position Overview The Customer Service Dispatcher is responsible for coordinating service schedules, dispatching field personnel, and supporting daily operations to ensure timely response and operational efficiency. This role works closely with customers, field personnel, vendors, and leadership to coordinate service activities, maintain communication, and support daily operational needs. Primary Responsibilities Coordinate daily dispatch operations and support service and field activities. Schedule and dispatch field personnel, technicians, drivers, or crews based on operational needs and priorities. Monitor schedules, job progress, and service requests to ensure timely completion of assignments. Communicate with customers regarding appointments, delays, service updates, and operational concerns. Coordinate with leadership, vendors, subcontractors, and internal departments regarding operational needs and scheduling adjustments. Review and maintain accurate dispatch records, reports, schedules, and operational documentation. Assist with resolving scheduling conflicts and operational issues in a timely and professional manner. Monitor field activity and provide operational support to improve workflow efficiency and customer satisfaction. Ensure compliance with company policies, procedures, and operational standards. Maintain professionalism and effective communication throughout all customer and operational interactions. Perform additional duties as assigned. Required Skills and Abilities Strong organizational and time management skills. Excellent verbal, written, and interpersonal communication abilities. Strong problem-solving and decision-making skills. Ability to multitask and manage multiple priorities in a fast-paced environment. Strong attention to detail and operational awareness. Ability to coordinate schedules, field operations, and service requests efficiently. Strong customer service and conflict resolution skills. Ability to work independently while collaborating effectively across teams and departments. Proficiency in Microsoft Office and dispatch or scheduling software systems. Ability to remain calm and make sound decisions under pressure. Ability to pass pre-employment screenings such as background and motor vehicle record checks. English speaking, reading, and writing preferred, and required where necessary to perform job duties. Maintain professionalism and a positive, respectful demeanor with customers, coworkers, and business partners. Education/Experience High school diploma or GED preferred. Previous dispatching, scheduling, customer service, or operations experience preferred. Experience coordinating field operations or service activities preferred. Experience using dispatch, scheduling, or operational software systems preferred. Relevant industry certifications or licenses preferred, and required where necessary to perform job duties. Physical Requirements Communicate in person, by phone, radio, and through email. Work in a typi…

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