Customer Service Associate (Retail Apparel)

Customer Service Associate (Retail Apparel) Overview Based in San Jose, California, we are a premier provider of high-quality, customized uniforms for local public agencies and first responders, primarily serving Santa Clara County. We deliver highly tailored, hands-on service through expert fittings and rapid order fulfillment. We seek a Senior In-Store Front Staff member with significant retail experience to provide exceptional customer service, manage store operations, and maintain an organized retail environment in a fast-paced setting. Key Responsibilities Customer Service: Deliver personalized assistance, conducting expert fittings and offering tailored product recommendations. Sales Transactions: Operate the cash register, process payments accurately, and handle returns per store policies. Product Knowledge: Maintain in-depth knowledge of department specifications and inventory to guide customers. Inventory Management: Receive, inspect, and organize inventory; ensure accurate stocking of shelves. Special Order Fulfillment: Process and track special orders, coordinating with suppliers and updating clients. Store Organization: Keep the store clean, organized, and visually appealing, including stockrooms and displays. Team Support: Mentor junior staff in customer service and operational best practices. Operational Efficiency: Streamline processes like inventory tracking to enhance service. Qualifications Experience: Significant retail experience in customer-facing roles involving sales, fittings, and inventory. Skills: Strong communication for customized client interactions. Proficiency with POS systems and inventory software. Multitasking and prioritization in a dynamic environment. Detail-oriented with focus on store standards. Experience mentoring junior staff. Familiarity with retail software (e.g., POS, inventory tools). Knowledge of visual merchandising. Physical Requirements: Lift up to 50 lbs, stand for extended periods, and perform repetitive tasks.Availability: Flexible schedule, including Saturdays. Pay: $19.00 - $22.00 per hour Benefits: Flexible schedule Work Location: In person

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