Customer Service Associate

Job Summary IMPORT/EXPORT/LOGISTICS EXPERIENCE IS A PLUS! We are seeking a dynamic and enthusiastic Customer Service Associate to join our team! In this vital role, you will be the first point of contact for our valued clients, providing exceptional support and ensuring their needs are met with professionalism and care. Your energetic approach will help foster positive relationships, resolve issues efficiently, and contribute to a seamless customer experience. This paid position offers an exciting opportunity to develop your communication skills, enhance your technical proficiency, and thrive in a fast-paced environment dedicated to client satisfaction. Responsibilities Respond promptly and courteously to customer inquiries via phone, email, or chat, demonstrating excellent phone etiquette and communication skills. Assist clients with service questions, arranging shipments with trucking companies. Manage data entry tasks accurately using Microsoft Office tools and maintain detailed records of customer interactions, transactions, and feedback. Collaborate with team members to resolve complex customer service problems by applying strong problem-solving skills and client communication strategies. Maintain organizational skills by managing multiple tasks efficiently while delivering consistent high-quality service in a call center environment or similar setting. Requirements Proven experience in customer service roles, MUST BE BILINGUAL, read and write. Strong technical proficiency with Microsoft Office applications, computer skills, and familiarity with data entry processes. Excellent written and verbal communication skills, including phone etiquette and professional client interaction. Demonstrated ability to handle customer support issues effectively while maintaining a positive attitude under pressure. Organizational skills necessary for managing multiple priorities and maintaining accurate records. Pay: $19.00 - $21.00 per hour Expected hours: 40.0 per week Benefits: Health insurance Work Location: In person

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