Customer Service Agent- 2nd Shift- Bilingual (English/Spanish)
DSVIf you are a current DSV employee and interested in a position in another country,please contact your Human Resource representative to discuss the process and requirements of applying. Job area: Customer Service DSV – Global transport and logistics What moves you? At DSV, we move more than goods. We move careers, ambitions and opportunities. With close to 150,000 colleagues in over 90 countries, we are the global leader in transport and logistics, and it is our people who bring our services and solutions to life every day. From frontline operations to business functions, every role contributes to keeping supply chains flowing and societies running. Here, you are trusted to take ownership, act on your ideas and make decisions that create real impact. It is a place where people, careers and ideas keep moving forward. We value transparency in how we communicate and collaborate, and we win together by supporting each other, challenging each other and delivering results as a team. Start here. Go anywhere This is our promise of movement. A promise that your work matters, your contribution counts, and your career can move as far as your ambition takes it. If you are looking to make an impact, grow your career and be part of something bigger, DSV is the place to be. Visit dsv.com #StartHereGoAnywhere #LifeAtDSV Location: USA - Carteret, Salt Meadow Rd Division: Solutions Job Posting Title: Customer Service Agent- 2nd Shift- Bilingual (English/Spanish) Time Type: Full Time POSITION SUMMARY The CSR is responsible for building rapport and trust with Clients by delivering exceptional service to them consistently. Client Service Representatives are responsible for accurate and timely data entry of shipping and receiving information for single and/or multiple Customers. CSRs are also responsible for accurate and timely order processing to support the efficient operation of the site. As part of the DSV team, Associates are expected to meet company objectives in the areas of performance, safety, and quality. Associates are expected to comply with all corporate and site-specific policies. ESSENTIAL DUTIES AND RESPONSIBILITIES Customer Service Process and input all customer orders. Running and printing shipments from WMS. Run stock reports to check for product availability. Generate all related paperwork and necessary information required for customer work orders Checking all orders for special requests Expediting any order as necessary, trace orders as required and notify customer of any activity concerning their merchandise. Follow up with other departments to ensure the service standards are being met. Assure proper invoicing of accounts by verifying customers as required. Handles returned merchandise in an efficient manner and assure proper credit is given to the customer. Customer Interfacing Activities Maintain a good working relationship with customers by responding to all inquiries and complaints concerning work-orders, invoicing, shipments, inventory management, including any signs of customer dissatisfaction. Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes. Documentation Ensure the accuracy of all receiving and shipping documents. Gather and maintain all data and records relative to shipping and receiving activities. Assure that receiving counts match packing lists and purchase orders and that shipping count match picking documents. Prepare any reports concerning customer service as required by supervisors. Assist in resolving any discrepancies. Data Entry Operate the computer terminal in a proficient manner. Enter and verify data regarding customer orders, shipments, receipts, physical inventories, adjustments, etc., in an accurate and timely fashion. Clerical Oversee all paperwork associated with orders and maintain the corresponding files. Answer phone calls and operates various types of office machines and compute…