Customer Quality Supervisor

Benefits: Health insurance Opportunity for advancement Paid time off Parental leave Signing bonus Training & development Vision insurance Wellness resources 401(k) 401(k) matching Bonus based on performance Competitive salary Employee discounts Tuition assistance MODULE X SOLUTIONS is a rapidly growing modular manufacturing business that serves marquee corporate and government customers in renewable energy, network infrastructure, battery storage, telecommunications, petrochemical, utility, transportation, and other verticals. We design, engineer, and manufacture products to our customers’ specifications. We are a proud Shreveport-based company working to support our employees and our community. Check us out at www.ModuleXSolutions.com, and we hope you will consider applying to build your career and future at MXS! JOB SUMMARY: A Customer Quality Supervisor oversees customer satisfaction by implementing quality standards, analyzing feedback, resolving issues, and coordinating cross‑functional improvements to ensure products and services meet customer expectations. This role typically includes developing quality protocols, monitoring customer complaints, training staff, and reporting performance metrics to senior management. A Customer Quality Supervisor ensures that customer needs, expectations, and feedback directly inform product and service quality. They act as the bridge between customers and internal teams, driving continuous improvement and maintaining compliance with quality standards. ESSENTIAL JOB DUTIES AND RESPONSIBILITIES: Develop customer satisfaction goals and monitor progress. Implement feedback systems to capture customer experience data. Analyze customer complaints to identify improvement areas. Represent the “Voice of the Customer” in internal decision‑making. Act as the main focal between operations and our customers to always ensure top customer satisfaction. Ensure products are complete, clean, and fully ready to present to customers for Factory Acceptance Testing (FAT). Support customer visits, audits, and inspections to ensure products and factory show well and customer concerns are addressed fully and in a timely manner. Coordinate cross functionally to manage action resolution to the customers’ satisfaction. Supervise and coordinate day-to-day activities of quality test technicians and assigned quality support personnel. Set daily testing priorities, communicate work assignments, track completion, and escalate barriers that could impact production or customer commitments. Provide hands-on support for functional testing, equipment provisioning and customer factory acceptance testing (FAT). Ensure testing results, quality records, punch items, NCRs, MRB actions, deviations, CAPAs, SCARs, and customer-related issues are documented accurately and closed in a timely manner. Develop and deploy improved processes for managing customer furnished equipment issues for communicating with customers. Manage customer RMA’s (Return Material Authorization) for equipment that must be removed and replaced by customers’ vendors. Support containment, investigation, disposition, correction, corrective action, and verification activities for internal nonconformances and customer escapes. Partner with Engineering, Production, Supply Chain, Quality, and Project Management to resolve quality issues and prevent repeat problems. Review drawings, specifications, work instructions, inspection plans, and customer requirements to confirm inspection criteria are understood and applied consistently. Train, coach, and develop testing personnel on inspection expectations, documentation practices, use of quality systems, and professional communication. Use Microsoft Office, SharePoint, Excel, and other digital tools to maintain records, build reports, analyze trends, and improve quality workflows. Monitor quality performance metrics such as defects, rework, escapes, closure aging, inspection throughput,…

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