Customer Operations Analyst

Who we are and why we’re hiring CJ Logistics delivers integrated and multimodal logistics services, connecting every corner of the world via air, sea and land. As a lead logistics partner (LLP), third-party logistics provider (3PL) and supply chain consultant, we help customers leverage supply chain management as a competitive advantage, reducing total system costs, transforming business processes, improving service and facilitating growth and change. With a focus on social responsibility and sustainability through growth with customers and communities, we prioritize the wellbeing of the end consumer, our customers and our employees. CJ Logistics is responsible for the North America region, specializing in solutions for regulated industries such as food and beverage, consumer-packaged goods, healthcare and medical supplies, and tire and automotive. Schedule: M-F, 8:00am - 5:00pm CST Incentive eligible: No Position Overview The Customer Operations Analyst works closely with customers and internal teams to align expectations with operational performance. This role is responsible for identifying and implementing opportunities to improve service and reduce costs. The Analyst manages the execution of customer promotions and major events, provides detailed reporting and insights, and ensures service levels meet or exceed requirements. Essential Job Duties & Responsibilities Customer & Service Analysis Identify and recommend improvements to service processes, leveraging data and customer feedback to optimize delivery into consignee and customer locations. Analyze carrier and consignee performance, volume spikes, and other KPIs using standard CJ Logistics reporting tools. Respond promptly to customer requests for information and support. Project & Event Management Oversee execution of customer promotions, major events, and new initiatives to ensure all requirements are met. Facilitate regular customer meetings, prepare and update action item registers, and track progress on commitments. Collaboration & Communication Partner with CJL warehouse and customer manufacturing teams to ensure proper support for volume and service expectations. Support internal communication and alignment on customer expectations, providing timely updates and status reports. Maintain strong relationships with both internal teams and external customers. Reporting & Documentation Provide accurate and actionable reports to internal and external stakeholders, including analysis of performance metrics and operational impacts. Support customer invoicing processes, ensuring timely and accurate billing in accordance with contractual obligations. Continuous Improvement & Compliance Stay informed on industry best practices and emerging trends to support ongoing service improvements. Participate in all required training and professional development. Perform other related job duties as assigned or required. Required Qualifications Bachelor’s Degree in Business, Supply Chain, or a related field is preferred or equivalent relevant experience. Minimum of 3 years of experience in transportation, logistics, or a service-related position. Strong proficiency in Microsoft Excel; experience with other Microsoft Office applications. Strong analytical, organizational, and time-management skills. Excellent verbal and written communication abilities. Demonstrated problem-solving skills and the ability to work both independently and in a team environment. Preferred Qualifications Experience with TMS (Transportation Management Systems). Previous warehouse management systems experience (WMS, JDA, SAP, Oracle, etc.). Experience in a fast-paced logistics or supply chain environment. Physical Requirements This is largely a sedentary role requiring the physical ability to: Sit for prolonged periods of time at a desk while working on a computer Use hands and fingers to operate a keyboard, mouse, and telephone Speak and hear clearly in person, virtually, and over the phone Occasionally stand, …

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