Customer Experience and Operations Coordinator

Customer Experience and Operations Coordinator Magnets USA Magnets USA makes custom, made-to-order magnets, calendars, and printed gift items for businesses nationwide. We're looking for a Customer Experience and Operations Coordinator to be the connective tissue of our office — someone organized, personable, and quick on their feet who can keep administrative, purchasing, and customer-service operations running smoothly across departments. What you'll do Be the first point of contact for visitors, customers, vendors, and guests — representing Magnets USA with professionalism and genuine hospitality Coordinate meetings, conference room schedules, and other administrative logistics Field incoming calls, emails, and general inquiries and route them to the right people Build and maintain vendor relationships; support purchasing through communications, order placement, and follow-up Create and maintain customer accounts and help gather order requirements Prepare reports, spreadsheets, correspondence, presentations, and other business documents Coordinate office supplies and general office/facility support Help plan company meetings, employee events, and community involvement (trade shows, chamber of commerce, job fairs) Support recruiting — scheduling interviews, coordinating candidate communications — and help onboard new hires Maintain organized records and filing systems Take ownership of assigned projects from start to finish, while juggling shifting priorities across multiple departments Pitch in on social media/local marketing, showroom upkeep, customer appreciation activities, and other special projects as they come up What you'll bring High school diploma or equivalent Experience in administrative/office support, customer service, or purchasing/vendor coordination Comfortable with Microsoft Office (Teams, Excel, Outlook, Word); basic Google Workspace familiarity a plus Experience with an ERP system (NetSuite a plus) is a bonus, not a requirement Nice to have Background in purchasing, inventory control, manufacturing, or warehouse operations Manufacturing environment experience Associate degree in business, supply chain, operations, or a related field Basic bookkeeping / accounts receivable exposure Good to know You'll move between office and production areas throughout the day, with occasional lifting up to 30lbs and light climbing (step stools/ladders) Compensation: commensurate with experience Pay: $19.00 - $30.00 per hour Expected hours: No less than 40.0 per week Benefits: 401(k) 401(k) matching Dental insurance Health insurance On-the-job training Paid time off Referral program Vision insurance Work Location: In person

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