Customer Analyst

Position Snapshot Business area: Waters & Premium Beverages Canada Job Title: Customer Analyst Location: North York, ON located at 25 Sheppard Ave W, North York, ON M2N 6S8 Hybrid What to Expect: As a Customer Analyst, you will gather, analyse, and interpret sales and customer data to identify opportunities and provide actionable insights for internal teams and external customers. You will play an important support role for assigned customer teams by developing reports, maintaining scorecards, preparing customer presentations, completing various customer forms, navigating customer portals and providing recommendations based on sales performance and customer results. This role works closely with Sales, Customer Strategy and Development, Marketing, Finance and Supply Chain. This is a new role dedicated to the Waters and Premium Beverages team. A day in the life: Analyze sales, shopper, category, customer, and market data to uncover business-building insights and opportunities. Provide recommendations to account teams based on sales performance, customer results, and business expectations. Support Business Planning and Joint Business Planning activities. Prepare, update, and maintain internal and external scorecards, reports, and customer information. Tailor customer presentations using materials provided by Customer Strategy and Development and Marketing teams. Develop custom sales presentations and support customer presentations when needed. Own and maintain the Sales Management tool by updating customer profiles and providing customer- and category-specific information. Complete customer forms related to new product listings, price changes, seasonal programs, catalogues, brochures, customer events, and trade shows. Source high-resolution images and other materials required for customer presentations. Support the development of shopper and store clusters to identify and improve selling opportunities. Place and manage product sample orders for Customer Development teams. Create purchase orders to support the effective operation of customer teams and the timely delivery of services from third-party providers. Follow all company principles, policies, and applicable business processes. Role Requirements 2-3 years of experience in sales analytics, business analytics, customer development, category management, or a similar analytical role. Strong analytical skills with the ability to interpret data, identify trends, and provide actionable business recommendations. Experience working with sales, customer, category, shopper, or market data to support business decisions. Strong proficiency in Microsoft Excel and experience creating reports, scorecards, and presentations. Strong communication and presentation skills with the ability to translate data into clear business insights. Strong attention to detail and the ability to manage multiple priorities in a fast-paced environment. Proven ability to collaborate effectively with cross-functional teams, including Sales, Marketing, Finance, and Supply Chain. Self-motivated, proactive, and comfortable working independently while supporting multiple customer teams. Benefits Comprehensive total rewards benefits package including Health and Dental benefits that start on day one of employment Company matched pension plan Three weeks of Vacation and four personal days (Personal Paid Holidays) Excellent training and development programs as well as opportunities to grow within the company Access to Educational Assistance & Tuition Reimbursement Bonus eligibility Gender affirmation benefits to ensure access to necessary care, resources, and coverage for gender-affirming procedures Fertility Services and Surrogacy Medical Coverage to support the pursuit of a path to parenthood regardless of medical conditions, gender or sexual orientation. Adoption benefits to remove some of the financial barriers associated with adoption Up to 50% off – Nespresso Coffee Machine, Capsules and accessories Access t…

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