Customer Account & Order Management Specialist

Redstone Foods is looking for an experienced Customer Account & Order Management Specialist to serve as a key point of contact for our customers throughout the entire order lifecycle—from initial order entry through shipment and resolution of post-order issues. This position is responsible for processing customer orders, managing order changes, credits and returns, researching shipment and freight issues, utilizing EDI portals, and resolving complex customer inquiries. The Specialist will work closely with Sales, Warehouse, Operations and other internal departments to ensure customer orders are processed accurately and delivered timely. Primary job duties: Use Redstone Foods computer system to service the customer from initial order to final shipment Handle escalated and complex customer inquiries, complaints and sensitive customer inquiries with professionalism and efficiency. Enter orders through alpha/numeric data entry. Process change orders, calculate credits and issue returns. Research freight claims and shipment status. Calculate customer credits. Identify solutions to resolve order problems. Utilize EDI portals to ensure accurate ordering, timely resolutions and seamless data flow between our internal system and external customers Coordinate with internal departments to ensure customer needs are met. Perform administrative task as assigned. Communicate via phone and email with the customer to serve as a resource and subject matter expert Serve as a point of contact between Sales and Operations to ensure key accounts are handled with care. Competencies Clear oral and written communication skills Multi-task phone and computer Add, subtract, multiply and divide Detail orientated Professional with customers and colleagues Initiate new tasks with direction but little supervision Team player and collaborator Present a professional appearance/attitude while reporting to work reliably and on-time M-F 8a-5pm with some required OT as based on business needs = 100% on-site. Required Education and Experience High school diploma, some college preferred Minimum of four years of distribution, warehouse, or professional office Customer Service experience Proficient knowledge of Microsoft Excel, Outlook, and Word Experience with specialized warehouse order entry computer systems Strong alpha/numeric keyboarding skills Ability to type 40+ wpm Must be able to read, write and speak in English. Compensation and Benefits We offer a comprehensive compensation and benefits package which includes: $20-22 per hour based on experience 401(k) Savings Plan with dollar for dollar matching up to 5% of employee’s salary Medical, Dental, and Vision Coverage Flexible Benefit Spending Account Short-term Disability, Long-term Disability and Life Insurance coverage Paid holidays and vacation About Redstone Foods Redstone Foods, Inc. is the largest wholesale distributor of bulk, novelty, and old-fashioned candy and craft soda in the Southwest. We are a family owned and operated business that has been delivering a sweet experience to its customers since 1966. Pay: $20.00 - $22.00 per hour Benefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Application Question(s): What is your desired rate of pay? How many years of B2B customer service, account management, or order management experience do you have? Do you have experience processing order changes, credits, returns, freight claims, or shipment issues? Work Location: In person

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