Custodial Operations Manager

Sustainable Facilities Management Services (SFMS) is a fully integrated facilities management company that specializes in “Green Building” methodology with a core management team that has over 50 years’ experience in facilities management and consulting serving the federal, state, and local governments, as well as the industrial and commercial market place. Our purpose is to contribute to the sustainability of facilities we manage and the quality of life for the people that work there.

Responsible for overseeing and managing all aspects of custodial operations. Your primary goal is to ensure a clean, safe, and well-maintained environment for employees, visitors, and clients. This role requires strong leadership, organizational skills, and a keen attention to detail. And to drive the growth of the custodial services division within the company. This role also requires accountability for operational performance, cost control, consistent service delivery across all sites, and the ability to identify new business opportunities to support growth. The Custodial Manager should be actively contributing to business development by fostering strong client relationships, spotting potential service expansions, supporting proposals, and taking part in client presentations when needed.

Key Responsibility

• Foster a positive and inclusive work environment, promoting teamwork and professional development among staff.
• Schedule and coordinate work assignments to ensure adequate coverage and efficient use of resources.
• Cultivate and maintain strong relationships with existing clients, understanding their needs, and ensuring high levels of customer satisfaction.
• Act as the main point of contact for clients, addressing inquiries, concerns, and providing effective solutions.
• Specify the types of cleaning tasks, frequency, and any additional services offered (e.g., carpet cleaning, window washing).
• Provide details about the number of staff required for the job, including their roles and responsibilities.
• Break down the costs for different services if applicable.
• Responsible for the types and cost of cleaning supplies and equipment for each project.
• Define key performance indicators (KPIs) that will be used to measure the quality of our services.
• Serve as the main point of contact for clients, addressing inquiries, concerns, and providing
• Supervise and lead a team of custodial staff, including hiring, training, and performance management.
• Develop and implement custodial procedures, protocols, and standards to maintain a high level of cleanliness and hygiene.
• Oversee daily cleaning operations, including but not limited to dusting, vacuuming, mopping, and waste disposal.
• Ensure compliance with safety and health regulations and implement best practices for custodial operations.
• Develop and manage the custodial budget, including forecasting and monitoring expenses related to staffing, equipment, and supplies.
• Identify cost-saving opportunities without compromising the quality of services.
• Conduct regular inspections and quality assessments of custodial services to ensure adherence to established standards.
• Address and resolve issues related to cleanliness, safety, or any other concerns promptly.
• Liaise with vendors and suppliers to procure cleaning supplies and equipment at competitive prices.
• Evaluate and negotiate contracts to ensure cost-effectiveness and quality of products and services.
• Coordinate maintenance and repairs for custodial equipment to ensure proper functionality and longevity.
• Responsible for Landscaping, Snow Removal Services, and other facility support services
• Implement preventive maintenance programs to minimize downtime.
• Maintain open communication channels with other departments, building occupants, and management to address any custodial-related concerns.
• Provide regular updates and reports on custodial operations.
• Assist the Director of Operations with Operations and Maintenance

Qualifications

• Candidates for this position need at least five years of custodial or facilities management experience, with two to three of those years in a supervisory role. Strong knowledge of cleaning methods, staffing models, scheduling, and budget management should be clearly stated as requirements.
• Proven experience in custodial or facilities management, with a focus on leadership roles.
• Strong knowledge of cleaning techniques, equipment, and chemicals, and ability to train staff (show and do).
• Ability to develop staffing plans, custodial supply costs for new projects.
• Effective communication and interpersonal abilities.
• Familiarity with relevant safety and health regulations.
• Budgeting and financial management skills.
• Ability to travel through the USA to develop price proposals for new opportunities.

Preferred: Experience in supervising operations and maintenance as well as pricing custodial jobs

If you are passionate about sustainability and want to be part of a team that is making a difference, we encourage you to apply for this role. Help us lead the way in sustainable facilities management by providing exceptional customer service and support to our clients.

Working Conditions

Generally, the employee will be working in both an office and outdoor environment. This position requires regular visits and meetings at worksites. In addition, the incumbent will travel to client (potential or current) sites as needed.

Physical Requirements

While performing the duties of this job, the employee will frequently sit, stand, walk, climb, lift, stoop and carry. The incumbent must be able to lift and carry up to 30 lbs. The incumbent may be exposed to extreme temperatures, close quarter situations, high and precarious places, moving mechanical parts, and vibrations. Furthermore, this role routinely uses heavy machinery/equipment such as power tools and standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.  

Other Duties

This job description is intended to describe the general nature and work performed by employees, but is not a complete list of activities, duties or responsibilities required of personnel. Furthermore, other duties, responsibilities and activities may change or be assigned at the discretion of the employer. At which time, a revised job description will be dispensed to include any added and/or augmented essential functions.

Direct Reports

Supervisors and custodians

REQUIRED CERTIFICATES, LICENSES, AND REGISTRATIONS:

• COVID Vaccination card

Sustainable Facilities Management Service is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.