Director of Development Operations

Planned Parenthood of Metropolitan Washington DC is looking for a development operations leader who can enhance the organization’s fundraising capabilities. The Director of Development Operations is responsible for ensuring that PPMW brings strategy, rigor, and data analysis to processes and reporting in support of fundraising. The position is responsible for the management and oversight of the fundraising infrastructure and systems. The Director will have experience in nonprofit development operations including knowledge of information technology and donor database work, gift acceptance and processing policies, fundraising reports, and technical acumen. Additionally, this individual must have the ability to provide training and information to PPMW leadership in a timely manner.  

The Director of Development Operations will exhibit strong strategic thinking abilities and is a proactive player. Along with technical acumen, this position requires strong interpersonal, managerial skills, and the ability to be a team player. This position reports to 

the Chief Development Officer (CDO) and will supervise two staff: Database and Gift Processing Specialist and Prospect Research Manager. 

Management and Leadership Skills:

• Team Player – works with organizational leadership and uses expertise to help PPMW increase their impact in the Metropolitan Washington DC area.
• Management Experience – provides leadership, training, mentoring, and support to two staff: Database and Gift Processing Specialist and Prospect Research Manager. Preferred experience in managing a remote team.
• Donor Database Specialist – manages gift specialist in overseeing and maintaining the development (fundraising) database, maintenance of donor records, and gift and receipting processes.
• Prospect Research Manager – manages and supports research in the development of robust donor profiles for the fundraising team.
• Departmental Collaboration – works collaboratively with the Information Technology Department and the Chief Financial Officer on providing information and adhering to PPMW policies and procedures.

Technology Expertise: 

• Systems Development and Management – develops, implements, and monitors fundraising systems including reporting mechanisms, information technology, and data infrastructure to support operations as they relate to all fundraising programs.
• Donor Management Software – works with the CDO to determine appropriate software. Manages projects related to installation, implementation, and maintenance of donor management software.
• Gift Reporting and Analysis – supervises the production of all gift reporting, statistical analysis, and evaluation. Participates in external and internal audits, oversees implementation of audit recommendations.
• Computer Skills – Experience in using a personal computer and knowledge of MS Office and Word, Excel, and Outlook functions – PC and/or MacIntosh.

Fundraising: 

• Fundraising Policies and Procedures – Develops and ensures the implementation of gift acceptance, financial reporting, and campaign related policies in coordination with the CDO. Oversees PPMW’s adherence to gift policies and donor intent. Ensures operational compliance for the fundraising team using designated software in preparation for accreditation.
• Gift Related Regulations – Monitors IRS regulations as they pertain to gift acceptance, processing, and acknowledgements. Ensures that PPMW’s practices in these areas are consistent with regulations. Serves as a liaison to the Finance Department and Compliance team for licensure and on other issues.
• Fundraising Report Production – Oversees the timely production of reports to support PPMW’s fundraising and prospect research functions.
• Supports Campaign Development and Planning – Works closely with the CDO and other senior staff to ensure that the systems and procedures to support fundraising activities are implemented and maintained.

Qualifications:

• Bachelor’s degree in a related field preferred.
• Seven years of experience in progressively more responsible management and supervisory roles for a comparable nonprofit development operations program.
• Planning – Has familiarity with strategic planning. Can assist in translating organizational vision to divisional goals. Can develop department goals necessary to accomplish divisional goals. Is capable of monitoring implementation of goals and making necessary adjustments and informing higher levels of management regarding significant changes.
• Team Player – Shares expertise and knowledge with all members of the organization to increase the impact of PPMW.
• Information Technology – Has experience in working with technology software and is able to secure and analyze information.
• Negotiation – Has the capability to solicit bids, draft contract terms and monitor the performance of contractors.
• Analysis – Has the capability to assess complex situations and make decisions and/or recommendations across departments and functions.
• Finance – Has experience with contributing to the development of program budgets and monitoring their implementation.
• Supervision – Has the skills necessary to be a successful supervisor including compliance with human resource policies and procedures, recruiting, and training staff, establishing goals for direct reports, and completing annual performance evaluations.
• Communication – Demonstrated excellence in oral and written communication.
• Writing Skills – Ability to write reports, professional correspondence, and procedure manuals.
• Presentation Skills – ability to effectively present information and respond to questions.