Computer Warranty Specialist (Customer Service & Bilingual Required)

Blue Ocean Inc is a leading third-party service provider based in North America that combines fulfillment center, warehousing, technical support, and logistics along with after-sales support. We are a one-stop forward and reverse logistics service company that focuses on third-party online retailers. Customers have access to a turnkey system, a streamlined operation process, and a professional team to solve their problems with Life-Cycle Logistics. After more than 9 years of rapid development, Blue Ocean Inc has established mature and stable automated cargo distribution and return procedures. Currently, we have distribution centers in OR, CA, DE, NH, TN, TX, PA, and FL. The Irving, TX location is hiring a Computer Warranty Specialist to support the Return Department. Key Responsibilities 1. Manage clients' incoming emails, messages, and customer service tickets. 2. Assist clients with shipment tracking, order status updates, and other order-related inquiries. 3. Identify and assess the client's needs to ensure satisfaction. 4. Contact electronic products manufacturers for warranty service, open cases, and follow up on cases with email, online chat, and calls. 5. Coordinate with the internal repair team and testing team ensuring warranty case submitted and concluded successfully, according to manufactures warranty service requests. 6. Learn to apply professional knowledge of electronic products and also strong communication skills to solve problems independently. 7. Flexibly take on other duties assigned by the supervisor/Branch Manager. Qualifications and Requirements Excellent communication and presentation skills; Detail-oriented with strong organizational and problem-solving skills; Ability to multitask, prioritize, and manage time effectively; Proven customer service support experience or experience as a cilent service representative; Knowledge of desktops, gaming consoles, and other electronic products hardware structure; Knowledge of warranty process and workflow; Bilingual (English and Chinese) required. Benefits : Healthcare Reimbursement Account Paid-Time Off 6 Paid Public Holidays 401 (K) with up to 4% employer match Bonuses Annual Salary Adjustment Pay : $19.00 per hour Schedule: Monday to Friday 9:00 AM - 5:30 PM Pay: From $19.00 per hour Application Question(s): This position requires communicating with Chinese-speaking clients and customers. Are you comfortable communicating in Chinese for work-related conversations, messages, and emails? Do you have experience in customer service, warranty support, returns/RMA processing, or a similar role? If yes, please share more details. Ability to Commute: Irving, TX 75063 (Required) Work Location: In person

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