Communications Specialist (Emergency Dispatch Trainee)

Hall Ambulance Service, Inc. has served the Kern County Community for over 50 years. Join us in building a future based on our founder's values of Care, Compassion, and Community! This is a great opportunity to join our Hall team! Dispatch our emergency medical teams across Kern County and provide compassion to our patients. WHAT YOU NEED TO APPLY: High School Diploma or GED Typing Certificate will be required prior to interview WHAT YOU'LL BE DOING: Under supervision, performs as an Emergency Medical Dispatcher in the Communications Center. Work involves evaluating incoming calls to determine the appropriate level of response required, dispatching ambulance units, and transmitting information and messages upon request and/or according to established procedures. ESSENTIAL JOB FUNCTIONS: In accordance with Kern County Emergency Medical Dispatch (EMD) protocols, receives, effectively triages and processes requests for ALS or BLS emergency medical service in an accurate and timely manner. Answers incoming emergency calls requesting service, at various levels of emergency care, from patients, customers and public safety agencies. Evaluates initial information and quickly determines whether an incident is an emergency and what level of care is needed. Makes accurate moment to moment decisions in determining level and which ambulance to dispatch. Obtains required information from party requesting medical transport as set forth by communications protocols. Quickly compares and verifies names, locations and descriptions received through the telephone dispatch system. Provides appropriate verbal directions to ambulance personnel to ensure response time standards are met; accurately reads maps and utilizes knowledge of local road closures and other issues to provide directions. Maintains accurate inventory and locations of ambulance resources assigned. Utilizes knowledge of emergency medical transport procedures and equipment to make sound dispatching decisions. Takes calls and dispatches field personnel simultaneously; multitasks within a busy and distracting work environment with other dispatch personnel present. Exercises considerable judgment under pressure while providing direction to patients and on scene personnel. Monitors public safety radio communications for updates to status of field activities. Advises Communications Supervisor and makes notes in data base as appropriate. Monitors and provides communication for helicopter flights with or without patients onboard; including emergency responses, transports, and standbys. Serves as after-hours backup for coordinating non-emergency interfacility transfers; schedules, collects billing information and processes approvals. Responds appropriately with excellent communication skills to maintain professional working relationships with employees, customers, patients, public safety agencies and team members. TRAINING & EDUCATION: The individual in this position must possess the following education requirements: High school diploma or general education degree (GED). EMD Certification mandatory within first year of employment. AHA CPR Certification, obtained within 30 days of hire. WE HIRE GREAT PEOPLE. What kind of person makes a stellar Hall Ambulance team member? Someone passionate about making a difference. The kind of individual who can identify with delivering exemplary care, in a compassionate manner, while serving their community. For Hall Ambulance, that's the core of who we are. WE STRENGTHEN YOUR CAREER. From the beginning, we focus on building a better you. Whether you are just starting your EMS career or are a seasoned professional, you will experience a strong, supportive company culture. This includes taking advantage of on-going training and continuing education available through our accredited training facility, the Harvey L. Hall EMS Academy. WE OFFER GREAT BENEFITS. Our benefits package is designed to keep you performing at the top of your game, both at work and at hom…

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