Client Service Associate

Client Services Associate Location: West Columbia, South Carolina, United States SPS Global is seeking a Client Services Associate who thrives in a fast-paced environment and takes pride in delivering operational excellence. This role primarily focuses on logistics and mail services , including inbound and outbound mail processing, shipping and receiving, package distribution, inventory management, and day-to-day mailroom operations. The ideal candidate is detail-oriented, organized, and committed to providing exceptional service while ensuring accurate and timely handling of mail, packages, and supplies. Responsibilities Logistics & Mail Services Receive, sort, process, and distribute inbound mail and packages accurately and efficiently. Manage outgoing mail, shipping transactions, and package preparation for delivery. Scan, log, and track incoming and outgoing shipments using designated tracking systems. Maintain accurate chain-of-custody records and delivery documentation. Coordinate shipping and receiving activities, ensuring packages and materials are handled appropriately. Select, package, and prepare inventory items for shipment according to order specifications. Monitor and maintain inventory of shipping materials, supplies, and other assigned assets. Notify employees of incoming deliveries and ensure timely distribution. Serve as the primary point of contact for employee inquiries regarding mail, packages, and shipments. Organize and maintain a clean, efficient, and secure mailroom and logistics workspace. Identify and resolve routine shipping, receiving, and delivery discrepancies. Support daily logistics operations while maintaining established service standards and procedures. Accuracy, timeliness, organization, and accountability are essential to ensuring seamless mailroom and logistics operations. What Success Looks Like Incoming and outgoing mail and packages are processed accurately and delivered on time. Shipping and receiving operations run efficiently with minimal errors. Shipment tracking, delivery records, and inventory documentation remain accurate and up to date. Employees receive prompt, courteous, and professional service. The mailroom and logistics areas remain organized, secure, and operationally efficient. Potential issues are proactively identified and addressed to prevent service disruptions. What We're Looking For Strong customer service mindset with a commitment to delivering 5-star service. Excellent attention to detail, organization, and reliability. Ability to handle multiple shipping, receiving, and mail processing tasks simultaneously. Strong communication and interpersonal skills. Comfortable working in a fast-paced, operational environment. Ability to follow established procedures and maintain accurate records. Proactive, self-motivated attitude with a strong sense of accountability. Previous experience in mailroom operations, shipping and receiving, logistics, or inventory management is preferred. Why This Role Matters This position is central to daily business continuity. When mail flows correctly, equipment works, spaces are stocked, and service is seamless — productivity stays high and clients remain confident. If you take pride in being the dependable professional who keeps everything running smoothly, we encourage you to apply. WHAT WE OFFER Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities. Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do. We Recognize Talent: We offer a variety of recognition programs for all levels of employees. Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason. Bonuse…

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