Client Care Representative

Proxmox develops powerful open-source software that simplifies enterprise IT infrastructure management, including solutions for server virtualization, backup and recovery, email security, and centralized data centre management. Founded in Vienna, Austria, where its headquarters and core development team are based, the company recently established Proxmox North America in Kingston, Ontario, to provide localized support to clients and partners across Canada and the United States. As we build our North American operations, we are hiring a Client Care Representative to help deliver a responsive, accurate, and professional client experience. About the Role As a Client Care Representative, you will be an initial point of contact for clients and partners. You will coordinate inbound requests, complete order and subscription administration, maintain client records and support the account management, training and technical teams. You will resolve routine matters within the role’s scope, route or escalate other requests appropriately, and maintain timely communication and accurate follow-through. What You Will Do · Monitor assigned email, ticketing and other client communication channels. · Identify the nature and urgency of requests, resolve routine matters and route or escalate other requests. · Process account set-up, subscription orders, renewals, upgrades and related transactions. · Support invoicing, billing follow-up, training communications and completion certificates. · Coordinate administrative onboarding, forms, contacts and internal handoffs. · Maintain accurate CRM records, correspondence, transactions and follow-up activities. · Build knowledge of Proxmox products, subscriptions, training services and client processes. Who Should Apply? · Enjoy helping clients and providing clear, professional communication. · Are organized, detail-oriented and committed to accurate follow-through. · Can manage multiple requests and recognize when escalation is required. · Want to build product, commercial and client-service knowledge in a technology environment. If you are enthusiastic about the opportunity and willing to learn, we encourage you to apply. We value curiosity, initiative, sound judgment, collaboration and a genuine interest in delivering practical results. Qualifications · Post-secondary education in business administration, customer service, office administration or a related field, or equivalent relevant experience. · Experience in customer service, administration, order processing or a client-facing environment. · Strong written and verbal communication skills. · Ability to manage multiple requests, maintain accurate records and use email, ticketing, CRM and standard office productivity systems. Additional experience that would be an asset includes: · Experience supporting technology products, subscriptions, software licensing or business-to-business clients. · Exposure to invoicing, procurement documentation or customer onboarding. · Additional training related to customer service, business administration or technology. · Basic knowledge of virtualization, software infrastructure or Proxmox products. Location and Compensation This role is based on-site in Kingston, Ontario. The expected base salary range is CAD $45,000 to $75,000 per year. Placement within the range will be based on job-related factors such as relevant client-service experience, administrative capability, technology or subscription exposure and the expected level of responsibility. Approved business travel and training-related travel costs will be handled separately in accordance with company policy. Equal Opportunity and Accommodation Proxmox North America Inc. is committed to an inclusive, accessible, and respectful workplace. Accommodation is available upon request during the recruitment and selection process. Use…

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