Claims Specialist

For over 37 years, Genpro Inc. has lived on the pulse of the freight marketplace, deploying smart solutions that keep our customers moving forward. Our focus every day is to provide cost-effective solutions, maintain clear and transparent communications, and be the go-to, reliable logistics provider. From expedited services for perishable products to drop-trailer projects during surges, to optimizing your inbound network to control costs - our innovation provides the solution. If you are looking for an innovative and entrepreneurial environment where you can utilize and develop your skills, be recognized and rewarded for your efforts, and be an integral part of the corporate strategy, Genpro Inc. is the place for you. The Claims Specialist is responsible for managing and resolving claims, discrepancies, and overages/shortages/damages (OS&D) on behalf of a third-party logistics company. This role ensures timely, accurate, and compliant resolution of claims in collaboration with internal teams, carriers, and insurance partners. The Claims Specialist also supports risk management initiatives, process improvements, and ensures adherence to regulatory and company policies. ESSENTIAL DUTIES AND RESPONSIBILITIES: Claims Management & Resolution Receive, evaluate, and process OS&D claims in a timely and efficient manner. Work with insurance adjusters to gather required documentation (e.g., product value, shipper invoices, salvage returns, inspection reports). Confirm inspections and carrier/insurance arrangements are properly scheduled and approved. Negotiate settlements with carriers and insurance companies to mitigate losses and recover costs. Collaboration & Relationship Management Build and maintain strong working relationships with our sales and operations department. Act as the primary liaison for claim-related inquiries, providing clear communication and status updates to all stakeholders. Compliance & Risk Management Ensure compliance with company operations, shared-services policies, and OS&D claim procedures. Stay current on industry regulations, USDA inspections, and survey reports related to claims. Provide recommendations to minimize risk exposure and improve claims processes. Systems & Documentation Accurately record claim details in internal applications. Prepare reports and summaries of claim activity for management review. Recommend and implement process improvements to optimize efficiency and accuracy in claims handling. Identify trends and propose risk management strategies to reduce the frequency and impact of claims. QUALIFICATIONS Bachelor's degree or equivalent experience 3+ years of experience selling in the Logistics/Supply Chain industry, strongly preferred. Strong knowledge of claims handling, insurance processes, and transportation industry practices. Proficiency in claims and transportation systems Excellent analytical and problem-solving skills with strong attention to detail. Effective negotiation, conflict resolution, and interpersonal communication skills. Ability to work independently while managing multiple priorities. Strong organizational skills and high level of accuracy in documentation. You’ll truly appreciate what Genpro Inc. has to offer: Exceptional Culture - We prioritize connection through our quarterly town hall meetings, monthly festivities, and holiday gatherings, fostering a strong sense of community. Diversity & Inclusion - We value the unique perspectives of each team member, believing that this diversity is essential for a collaborative atmosphere filled with innovative ideas. Opportunities for Growth - Our hire-to-retire philosophy ensures that employees have unparalleled chances for career progression and professional growth. Rewarding Referral Program - Our team loves what they do, and there’s nothing better than inviting friends to join in on the excitement! Employee-Focused Organization - Our team members are central to our mission, and we believe that a satisfied and…

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