CDL Operations Manager - Charter Bus Company

Adventure Tours is a premier transportation company committed to delivering exceptional service to our clients. We are looking for a dynamic and experienced Operations Manager to join our team in Charlotte, NC.

Job Summary: The Operations Manager will oversee the daily operations of our transportation services in the Charlotte area. The successful candidate will have a strong background in transportation logistics, hold a valid CDL with Passenger and Air Brake Endorsement, and have the ability to lead and manage charter drivers effectively. This role also requires the flexibility to drive and cover last-minute call-outs or shortages.

Key Responsibilities:

• Supervise Charter Drivers: Oversee and manage the performance and schedules of charter drivers to ensure high-quality service.
• Logistics Management: Plan and coordinate transportation schedules, routes, and assignments to optimize efficiency and meet customer needs.
• Compliance: Ensure all operations comply with federal, state, and local regulations, including DOT and safety requirements.
• Driver Training: Conduct training sessions for drivers on safety protocols, customer service, and company policies.
• Performance Monitoring: Monitor and evaluate driver performance, providing feedback, coaching, and disciplinary action when necessary.
• Customer Service: Handle customer inquiries and complaints, ensuring timely and satisfactory resolution.
• Reporting: Prepare and maintain operational reports, logs, and records. Analyze data to identify areas for improvement.
• Fleet Management: Coordinate with the Fleet Maintenance Manager to ensure all vehicles are properly maintained and meet safety standards.
• Driving Duties: Occasionally drive to cover last-minute call-outs or shortages, ensuring seamless service continuity.
• Collaboration: Work closely with the onsite Director of Sales and the Director of Maintenance on a daily basis to align operations with business goals and maintain service standards.

Qualifications:

• Experience: Minimum of 2-3 years of experience in transportation logistics or a related field.
• CDL: Valid CDL with Passenger Endorsement and Air Brake is required.
• Leadership: Proven leadership and supervisory skills with the ability to manage a diverse team.
• Communication: Excellent verbal and written communication skills.
• Problem-Solving: Strong problem-solving abilities and attention to detail.
• Customer Focus: Dedicated to providing excellent customer service.
• Technology: Proficiency in Microsoft Office and experience with transportation management software.

Benefits:

• Competitive salary
• Health, dental, and vision insurance
• Paid time off
• 401(k) Retirement plan, with company match
• Opportunities for professional development

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