IT Sr. Manager; Operations & Security
Solve IMG
1 day ago
Full-time
On-site
Charlotte, North Carolina, United States
Solve Industrial Motion Group strives to be the trusted source for engineered bearings and power transmission solutions. Supported by a diverse range of products within Solve’s brand portfolio and our unmatched technical expertise, we have over 100,000 ready-to-ship components. At Solve we innovate with ambition, offering custom solutions in a wide range of applications. We obsess over our customers, leveraging our nationwide network for industry leading product availability, and best-in-class customer service. Our engaged team leads with integrity, and unites with purpose, driving toward innovation and continuous improvement every day.
POSITION DESCRIPTION: Reporting to the CIO, the IT Senior Manager; Operations & Security is responsible for the strategic leadership, operational management, post-acquisition integration, and continuous improvement of the organization’s core IT services. This role oversees enterprise network and infrastructure platforms, cybersecurity operations, and end-user support services, ensuring high availability, security, scalability, and exceptional service delivery. The IT Sr Manager; Operations & Security partners closely with business leaders and IT peers, fostering a continuous-improvement culture, to align technology capabilities with organizational goals, drive modernization initiatives, and ensure compliance with security, regulatory, and operational standards. This position combines people leadership, vendor management, and hands-on oversight in a fast-paced, growth-oriented environment.
RESPONSIBILITIES:
POSITION DESCRIPTION: Reporting to the CIO, the IT Senior Manager; Operations & Security is responsible for the strategic leadership, operational management, post-acquisition integration, and continuous improvement of the organization’s core IT services. This role oversees enterprise network and infrastructure platforms, cybersecurity operations, and end-user support services, ensuring high availability, security, scalability, and exceptional service delivery. The IT Sr Manager; Operations & Security partners closely with business leaders and IT peers, fostering a continuous-improvement culture, to align technology capabilities with organizational goals, drive modernization initiatives, and ensure compliance with security, regulatory, and operational standards. This position combines people leadership, vendor management, and hands-on oversight in a fast-paced, growth-oriented environment.
RESPONSIBILITIES:
- Provide strategic direction and operational leadership for Network, Infrastructure, Cybersecurity, and Help Desk functions
- Develop and execute multi-year roadmaps aligned with business priorities, risk posture, and technology strategy, while establishing and tracking KPIs, SLAs, and operational metrics to ensure service quality and continuous improvement
- Oversee the design, implementation, and maintenance of enterprise network, server, storage, cloud, and data center environments
- Lead infrastructure modernization efforts, including cloud adoption, virtualization, and automation initiatives
- Own the organization’s cybersecurity strategy, policies, and operational execution, such as: overseeing security architecture, threat detection, vulnerability management, incident response, and remediation activities
- Lead, develop and mentor a high-performing team of Help Desk and end-user support to deliver reliable, timely, and customer-focused IT services
- Establish and maintain support processes, escalation paths, and service management best practices
- Develop and manage budgets for infrastructure, security, and end-user services
- Manage vendor relationships, contracts, and licensing related to infrastructure, network, and help desk services
QUALIFICATIONS:
- Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience)
- 7+ years of progressive IT experience across infrastructure, network, security, or end-user services
- 4+ years of experience in an IT leadership or management role
- Demonstrated experience managing enterprise-scale IT environments and support organizations
- Strong understanding of cybersecurity principles, frameworks, and risk management practices
- Demonstrated experience integrating sites into a standard network, infrastructure, cyber and help desk platforms
- Proven ability to lead teams, manage vendors, and deliver complex initiatives
- Industry certifications such as CISSP, CISM, CCNP, ITIL, Azure/AWS certifications, or similar Manufacturing, distribution, or industrial industry experience
- Experience working in mid-sized, high-growth organizations
- Experience with hybrid cloud environments and modern service management platforms
- Market competitive benefits package, including company-sponsored health coverage, life insurance, 401(k) plan with company match, paid parental leave and paid time off
- Work in a collaborative environment with passionate and innovative teammates