Cargo Service Representative

Description: This position will represent Japan Airlines (JAL) in its cargo operations and Loadmaster duties at O’Hare Int’l Airport by supervising cargo handlers from the ground handling companies to ensure that the loading/unloading, customs, documentations, and other cargo handling operations meet all JAL and government regulations, policies and procedures, and that high quality service is delivered to our international customers. Responsibilities: ● Supervises entrustment company staff to ensure quality assurance up to specified standards. ● Coordinates buildup of pallets with entrustment company staff in accordance with cargo regulations. ● Reconfirms final weights of pallets and record them into a database. ● Oversees inspections by any related agencies such as Customs and Border Patrol, etc. ● Provides customer service for inquiries regarding outbound/inbound shipments. ● Creates reports and maintains inventory as necessary. ● Performs designated loadmaster responsibilities on the ramp such as confirming tie-down. and zone loading, loading of dangerous goods, live animal, and wet cargo in bulk. compartment, restraining condition before closing the cargo door. ● Supervises and monitors the loading and unloading of aircraft. ● Supervises and monitors ramp agents to ensure flight safety in accordance with company procedures, and ensures luggage containers make it onto the plane on time. ● Ensures that all procedures are followed regarding safety. ● Ensures the proper handling of special items such as dangerous goods. ● Communicates weight balance and Net Line Load (NLL) information to dispatchers. ● Communicates with airport dispatcher and cargo for loading. ● Files ramp accident reports. ● Performs administrative duties including reporting, filing and invoice verification, and communication with vendors. Required Qualifications: ● Ability to read, write, fluently speak and understand the English language ● Must be able to obtain airport badge with US Customs clearance (CBP hologram) ● Must pass a US Postal Service background check ● Must be authorized to work in the U.S. (no visa support available) ● Excellent communication and interpersonal skills ● Must have a valid U.S. driver’s license ● Must be able to pass JAL Dangerous Goods (DG) test ● Must be able to pass TSA Cargo Security Training, and other training stipulated in the Cargo and mail training manual ● Must be proficient in workplace productivity applications such as Microsoft Office or Google Workspace Preferred Qualifications: ● 1-2 years’ experience in the air cargo industry is preferred ● Knowledge of TSA, CBP/AMS regulations is preferred Education and Experience: High school diploma or higher Physical Requirements: ● Able to work a flexible schedule including weekends and holidays, early morning, late night ● Prolonged periods of walking and standing. ● Must be able to lift and carry up to 70 pounds. ● Must be able to travel occasionally. ● Must be able to work in unfavorable temperatures and loud environments. ● Ability to climb a ladder. We Offer: An opportunity to be a member of a global carrier and the travel industry A chance to develop professional skills with career growth opportunity Job Type: Full-time Pay: $19.13 - $26.00 per hour Benefits: 401(k) Dental insurance Employee discount Health insurance Life insurance Paid sick time Paid time off Vision insurance Work Location: In person

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