Candy Retail Assistant Store Manager (With Commission)

Overview As Assistant Store Manager (ASM) at our high-end candy boutique, you will support the General Manager in overseeing daily store operations to ensure exceptional customer service, efficient store processes, and the achievement of sales targets. You will lead our Supervisors and Candy Connoisseur sales associates, own key parts of the business, and run the store whenever the General Manager is out. You will play a crucial role in team leadership, hiring, inventory management, staff training, and store maintenance. The ideal candidate is a highly motivated, organized, and customer-focused leader with retail management experience who gets genuinely excited about creating memorable guest experiences. Key Responsibilities Customer Service ● Ensure high-quality customer service by training, guiding, and supporting store associates. ● Serve as the final in-store escalation point for customer complaints, approving policy exceptions and service recovery. ● Promote a customer-first attitude throughout the team. Team Leadership & Supervision ● Assist the Store Manager in managing daily store operations, setting weekly priorities for Supervisor and associates. ● Lead by example, leading from the floor for the majority of each shift, including all peak periods, and providing coaching and mentorship. ● Interview and recommend new team members, and support onboarding and training. ● Deliver training and product knowledge, and develop Supervisors for future growth. ● Support performance reviews, support employee development plans, and issue coaching and written corrective action when needed. ● Build staff schedules in 7shifts to ensure proper coverage within the labor budget. Sales & Performance ● Ensure the store meets or exceeds key performance indicators (KPIs). ● Assist in driving sales initiatives, promotions, and marketing campaigns. Inventory & Merchandising ● Manage inventory levels, including ordering and replenishment with the warehouse. ● Run regular cycle counts and stock checks to maintain inventory accuracy. ● Ensure store displays are attractive, well-maintained, and aligned with brand standards. Store Operations ● Open and close the store as needed, including cash handling, securing the premises, and checking compliance with operational procedures. ● Set and audit opening and closing checklists. ● Manage cash register operations, including transactions, returns, and refunds. ● Prepare bank deposits, conduct cash audits, and report variances. Compliance & Safety ● Ensure the store follows company policies, procedures, and labor requirements. ● Maintain food-handling, cleanliness, organization, and safety standards. ● Prepare for and follow up on store audits. Qualifications Experience ● 3–5 years of retail experience, including 1–2 years in retail management or a supervisory role. ● Experience in customer service, team leadership, and sales is essential. ● Experience with hiring, scheduling, and performance reviews is preferred. Education ● High school diploma or equivalent required. Skills ● Strong leadership and communication skills. ● Ability to motivate, coach, and develop staff. ● Excellent problem-solving and conflict resolution skills. ● Proficiency with POS, inventory, and scheduling systems. Physical Requirements ● Ability to stand and move throughout the store, including stockroom areas, for extended periods. ● Ability to lift 25–40 lbs. Availability ● Open availability including weekends and holidays; the full holiday season is required. Hours ● Part-time to start (up to 32 hours/week), with a path to full-time. Pay: $25.00 per hour Work Location: In person

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