THERE’S NO PLACE LIKE HOM – LOS ANGELES
Recognized as one of the Top 100 Companies to Work for in Arizona, HOM is proud to bring its people-first culture to California. We offer opportunities to make a real impact, alongside generous pay, benefits, work/life balance, and ample PTO—just a few of the reasons why there’s no place like HOM.
The Business Operations Coordinator provides technical support, facility maintenance coordination, inventory management, and general business operations support. This role requires strong troubleshooting skills, attention to detail, and the ability to manage multiple operational tasks efficiently.
This position requires a strategic and detail-oriented professional who is committed to enabling organizational success through operational excellence, effective communication, a collaborative approach, and a focus on continuous learning and process improvement to ensure that operational business processes evolve with organizational needs.
Primary Responsibilities:
Technology and Information Technology (IT) Support
· Provide remote and in-person technical support to end users for computers, phones, and related equipment.
· Maintain and monitor the help desk ticketing system, ensuring timely and efficient resolution of technical issues.
· Support cybersecurity initiatives, including the configuration of Multi-Factor Authentication (MFA) and assessment of compliance risks.
· Install, configure, and update software applications; set up workstations with all necessary devices and peripherals.
· Manage IT asset inventory, including tracking and coordinating the replacement of computers, tablets, and phones.
Facility and Operations Support
· Coordinate building maintenance needs with property management and external vendors to ensure timely resolution.
· Perform basic troubleshooting for minor facility maintenance issues.
· Manage office supply inventory, including ordering, receiving, and restocking to maintain adequate supply levels.
· Oversee printer and copier maintenance, including toner procurement, usage reporting, and returns processing.
Employee Onboarding and Offboarding
· Configure workstations, phones, and software access for new employees to ensure seamless onboarding experience.
· Deactivate system credentials and building access in accordance with offboarding procedures.
· Facilitate the breakdown and organization of workstations for terminated employees, ensuring all equipment and materials are properly collected, documented, and secured.
Administrative and Vendor Management
· Assist in tracking service contracts, including managing renewals and coordinating new agreements.
· Maintain vendor relationships for technology, office supplies, and facility services.
· Ensure that a fleet of vehicles is operating in accordance with company policy and state regulations.
· Assist with the implementation of effective processes regarding fleet operations.
· Manage strict vehicle maintenance and servicing schedules to minimize downtime.
· Develop and maintain internal knowledge base content focused on technology, facilities, and operational support to ensure consistency and accessibility of information.
· Perform general administrative and clerical support as required.
Essential Skills
· Proficient in supporting laptops, iPhones, iPads, tablets, printers, and other hardware.
· Strong troubleshooting skills for both hardware and software issues.
· Strong organizational skills with the ability to manage multiple projects simultaneously.
· High-level interpersonal skills and ability to build relationships with various stakeholders.
· Strong sense of ownership and accountability for work processes and outcomes.
· Ability to think strategically and tactically to accomplish goals.
· Problem-solving skills with the ability to adapt to unexpected challenges and changing priorities.
· Willingness to manage change and contribute to process improvements that enhance service delivery.
· Advanced knowledge Microsoft Office 365 applications including SharePoint, OneDrive, Teams, Planner, Outlook, Word, Excel, etc.
Other Requirements
· Must pass a background check with no findings that impact the ability to fulfill compliance and role responsibilities.
· This role will have access to sensitive data, including Personally Identifiable Information (PII) and Protected Health Information (PHI), and must adhere to HOM Security and Privacy Policies.
· Team Member may use or disclose PII or PHI through the course of their financial duties listed above. All use and disclosure is subject to procedures outlined in Section 1.10 of the HOM Privacy Policies.
· Must demonstrate HOM’s core competencies: Emotional Intelligence, Expertise, Ethics, and Excellence.
· Willingness to perform other duties as needed or assigned.
· Ability to lift to 30 lbs. on a regular basis.
Education and Training
· An associate or bachelor’s degree in information technology, business administration, or related field.
· Minimum 3 years of financial or facilities administrative support experience in community organizations, government agencies, non-profit organizations, business or equivalent combination of education and related experience required.