Business Analyst

Wellington County consistently ranks as one of the safest communities in Canada and is home to vibrant economies, active and inclusive communities, and beautiful landscapes. We are committed to building and maintaining a respectful, inclusive and equitable workplace that is representative of the community we proudly serve. The County is looking for individuals who are committed to public service, enjoy collaborating with others and share the County’s values. We value applicants with a diverse range of skills, experiences, and competencies, and are looking forward to welcoming new members to our talented team. The County offers a generous compensation, benefits and pension package. We also offer ongoing career and development opportunities to our employees, with a commitment to health and well-being. Posting ID: 2623 - this recruitment is for an existing vacancy Department: Office of the CAO Division: Information Technology Position Type: Full Time Regular Work Hours: Monday to Friday, 35 hours per week: regular schedule is 8:30 am - 4:00 pm onsite/in-person; flexibility of hours may be required. Work Location: 21 Douglas Street, Guelph; the County of Wellington is an employer that provides service onsite. Vacancies: 1 Application Deadline: 10/20/2026 BASIC FUNCTION This position is responsible for supporting the successful delivery of technology initiatives across the County of Wellington through research, business analysis, stakeholder engagement, process improvement, requirements management, testing coordination, and business readiness activities. The role works collaboratively with departments to understand business needs, improve service delivery outcomes, support organizational change, and support adoption of process and technology. PRINCIPAL RESPONSIBILITIES Builds strong partnerships with stakeholders across the organization, gathering feedback and providing support for business process and technology initiatives. Collaborates with County staff, vendors and consultants to support the planning, design, configuration, implementation and testing of new systems and enhancements to existing systems. Performs stakeholder discovery activities to gather, analyze, document, validate, and prioritize business requirements, including process maps, user stories, use cases, and supporting documentation. Analyzes and maps current-state business processes, identifying improvement opportunities, and supporting continuous improvement initiatives to enhance efficiency, reduce risk and improve service delivery. Supports the development of concept documents and business cases. Supports technology procurement activities by assisting with requirements definition, bid documents, vendor evaluation criteria and solution assessment as required. Coordinates or manages small initiatives, system enhancements and assigned work packages, including scope confirmation, deliverable tracking, risk management, status communication and implementation readiness. Coordinates and supports system testing, User Acceptance Testing (UAT), issue resolution, implementation readiness and change adoption activities. Develops test scenarios and supports business validation of solutions. Supports stakeholder engagement and project communication activities. Assists with development of training materials, user guides, and documentation. Performs other duties as assigned. MINIMUM QUALIFICATIONS Four-year university degree in Computer Science, Business Administration or a related field, with coursework or specialization in business analysis, technology management, change management or a related discipline. Business Analysis Certification: Holding a certification such as Certified Business Analysis Professional (CBAP), Certification of Capability in Business Analysis (CCBA), PMI Professional in Business Analysis (PMI-PBA), or equivalent would be considered an asset. Change Management Certification: Holding a Prosci Change Management certification, Certified Change Mana…

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