Billing Clerk

Why Join Us? We offer a dynamic and supportive work environment where your contributions are valued, and your professional growth is encouraged. If you thrive in a fast-paced, team-oriented atmosphere and have a passion for delivering excellent billing support, we'd love to hear from you! Apply today to become part of our growing team. Overview We are seeking a detail-oriented and customer-focused individual to join our team as a Billing Clerk. In this role, you will assist customers through phone calls and email inquiries, while supporting various billing duties, including but not limited to: Responsibilities Communicating with customers and responding to their queries (via phone, email) in a professional and timely manner. Responding immediately to customer questions and complaints and notifying them of any delays in the delivery schedule. Entering, updating, and processing customer orders on various interfaces. Accurately enter data and create various reports for internal / external use. Scheduling pickup and delivery appointments for drivers. Coordinate with billing to ensure accurate invoicing. Collaborates and offers assistance to other team members in delivering optimal transportation service solutions. Performs related duties as assigned by the Operations Manager and General Manager. Well-versed in supply chain management principles and practices Complete all tasks accurately and timely Learn and apply Continuous Improvement principles to all areas of responsibility Organize weekly billing reports with back up and POD’s. Verify and enter customer sell rates with agreed customer rate tariffs. Confirm accruals are correct with our agreed costs from partners. Review any problem payables and resolve billing errors. Run customer weekly shipping reports for various customers. Help organize filing of shipment files. Assist accounts receivable departments with collecting monies from customers. Show professionalism everyday towards all departments, staff, carriers, customers and drivers. Attitude is expected to be positive, motivated, and focused at all times. Qualifications High school diploma 1+ year of billing experience; experience in the logistics industry is a plus Proficiency in Microsoft Office Software, Outlook, and WMS systems. Ability to work both independently and within a team. Extremely organized and detail oriented. Must possess a strong work ethic. Strong communication (both verbal and written), problem solving, and decision-making skills. Strong knowledge of North American geography. Experience with cross border shipping requirements. Exceptional organizational, analytical, tactical skills Excellent interpersonal skills and emotional intelligence Experience: Billing Clerk: 1 year (required) Customer service: 2 years (preferred) Work Location: In person

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