Billing and Membership Operations Coordinator

Position Title:   Billing and Membership Operations Coordinator

Job Summary

This role will be instrumental in supporting office membership and billing functions for all internal and external customers. The position will focus on researching requests, providing system training, correcting statistical data relative to associate commissions, office transactions and volumes, performing account reconciliations and billing/payment application. Additionally, this role will provide support to the regional staff, offices, and internal departments.

Success Profile

• Provides exceptional customer service/support to all Owned, Independent and Global offices. Problem-solving all issues related to statistical data or billing to resolve customer issues timely.
• Collaborates with internal departments to meet customer needs; Region Development, Accounts Receivable, etc.
• Analyzes and reconciles all statistical data/billing discrepancies identified by offices/regional services.  Generates financial reports that are clear and easily understood based on the specific requests from customers.
• Inputs and manages Sales Associate demographic information and statistical data relative to associate commissions, office transactions and volumes provided by Offices in a given territory, in a specific timeframe.
• Accounts for all Franchise Income orders to ensure revenue is recognized accordingly
• Other Duties as assigned.

Qualification Criteria 

• Education: Bachelor's Degree or Equivalent experience
• Years of Experience: 1-3 Years

Standard Knowledge, Skills and Abilities:

• Technical/Functional Expertise: Has knowledge of the job, function, department and its impact on customers, continues to learn and grow, stays current on changes in process, policy and function, and fulfills responsibilities of the job
• Customer & Relationship Focus: Anticipates and delivers on customer needs, manages internal/external relationships, respectful of team, resolves problems, responds with tact and diplomacy, shares pride of the brand to customers, preserves the culture
• Decision Quality: Makes sound decisions quickly, gathers information, considers long-term repercussions of decisions, is accountable for decisions
• Drives for Results and Quality: Takes ownership of job assignments and productivity, takes initiative, focuses on the quality and quantity of results, sets priorities and meets deadlines and keeps management apprised of progress

Hire Range/Rate:

$45,000 - $58,650 base + bonus potential

Actual compensation offered to candidate will be finalized at offer and may be above or below the posted range due to skill level, experience, industry specific knowledge, education/certifications, or geographic location.   The offer rate represents one component of the total compensation package.  Additional compensation for this position may include annual bonus eligibility or other incentives based on the position.

Why REMAX?

REMAX Headquarters is located in Denver, CO, in the heart of Denver’s thriving Tech Center.  We also offer remote roles for those outside the metro area. Our competitive benefits package includes programs to support your physical, emotional and financial well-being:

Stay Healthy

• Comprehensive medical, dental, and vision insurance
• Health savings account with employer contribution
• Flexible spending account (medical & dependent care)
• Voluntary critical illness, hospital indemnity and accident coverage
• Short-term disability paid at 100% after 1 year

Prepare for Your Future

• 401(k) plan with generous company match & immediate eligibility
• Free financial advisor service
• Company-paid life and AD&D insurance, short-term and long-term disability

Feel Supported

• Generous paid time off package includes 15 paid holidays and generous PTO
• Hybrid or remote positions and flexible hours
• Monthly home office subsidy
• Paid parental leave benefits
• Paid caregiving, adoption and foster leave benefits
• Monthly ClassPass contribution
• Employee assistance program including free counseling sessions
• Tuition reimbursement program
• Pet insurance discount
• Recognition program

RE/MAX, LLC & Motto Mortgage

Now is your opportunity to join a global, industry-leading organization behind one of the most recognized names in real estate. RE/MAX exists to help entrepreneurs thrive. Through RE/MAX and Motto Mortgage franchises, we deliver the tools, technology, and support that power a worldwide network of agents, brokers, and business owners.

When you join our team, you are expected to do your best work and help others do the same. We move with urgency. We focus on results. We listen to our customers and build solutions that make their businesses stronger. We value people who take ownership, act with integrity, and push for better every day. Collaboration matters here. So does accountability. When we succeed, we succeed together.

RE/MAX Holdings, Inc. is proudly headquartered in Denver, Colorado.  Certain roles may be location specific, however in addition to Colorado, we welcome qualified candidates in the following states: Arkansas, California, Florida, Georgia, Illinois, Massachusetts, Michigan, Ohio, and Texas!

We are an equal opportunity employer committed to fair and inclusive hiring practices. Employment decisions are based on qualifications, merit, and business needs, without regard to any legally protected status.

Application Deadline: April 23, 2026