Bilingual (Korean/English) Drayage Operations Specialist

Who we are and why we’re hiring CJ Logistics delivers integrated and multimodal logistics services, connecting every corner of the world via air, sea and land. As a lead logistics partner (LLP), third-party logistics provider (3PL) and supply chain consultant, we help customers leverage supply chain management as a competitive advantage, reducing total system costs, transforming business processes, improving service and facilitating growth and change. With a focus on social responsibility and sustainability through growth with customers and communities, we prioritize the wellbeing of the end consumer, our customers and our employees. CJ Logistics is responsible for the North America region, specializing in solutions for regulated industries such as food and beverage, consumer-packaged goods, healthcare and medical supplies, and tire and automotive. Schedule: 8:00am-5:00pm Monday through Friday Compensation: Base Hourly Wage or Compensation Range: typically, $24.04-26.45 per hour Shift Differential: No Incentive eligible: No Position Overview CJ Logistics Transportation is seeking a Bilingual (Korean/English) Drayage Operations Specialist to manage the complete "cradle-to-grave" lifecycle of drayage shipments. In this role, you will serve as the primary contact for customers, internal fleets, and external carrier partners. Combining hands-on drayage expertise with bilingual fluency in English and Korean, you will deliver exceptional operational service, resolve disruptions, and foster long-term client relationships. Essential Job Duties & Responsibilities You will manage full-service drayage execution, handling communications, tracking, and issue resolution. Client Communication: Serve as the primary, direct point of contact for customer updates and inquiries using platforms like KakaoTalk and email. Lifecycle Management: Oversee full shipment lifecycles from order creation, planning, and scheduling to tracking, delivery, and post-shipment follow-up. Fleet & Carrier Coordination: Coordinate daily shipment operations directly with internal CJ Fleet assets and brokered partner carriers. Disruption Resolution: Act promptly to address operational challenges, delays, container hold-ups, or service disruptions to meet SLAs. Documentation & Billing: Verify carrier invoices, extra charges (demurrage/detention), and billing details for accurate processing. Data & Analytics: Monitor daily drayage data, analyze service exceptions, and proactively report performance metrics to leadership and clients. Asset Optimization: Partner with internal brokerage and transportation teams to optimize asset utilization and carrier selection. Required Qualifications Language Skills: Bilingual fluency in English and Korean (written and verbal) is required. Experience: 2+ years of experience in freight brokerage, account management, or logistics operations, with hands-on drayage knowledge. Communication Tools: Professional experience using KakaoTalk for client communications is preferred. Education: High School diploma or equivalent required; a Bachelor's degree in Logistics, Supply Chain, or Business is preferred. Technical Proficiency: Proficiency in Transportation Management Systems (TMS) and Microsoft Office / Google Workspace. Experience with MercuryGate TMS, DAT, FourKites, or Trucker Tools is a plus. Problem Solving: Strong negotiation, problem-solving, and conflict-resolution abilities. Travel & Flexibility: Ability to travel up to 20% between Des Plaines, IL, Elwood, IL, and customer sites as needed. Physical Requirements This is largely a sedentary role requiring the physical ability to: Sit for prolonged periods of time at a desk while working on a computer Use hands and fingers to operate a keyboard, mouse, and telephone Speak and hear clearly in person, virtually, and over the phone Occasionally stand, walk, reach, stoop, or lift up to 10 pounds Work Environment This position may visit and/or operate in a warehouse location as well as operates…

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