Beer, Wine & Spirits Department Head

Description: WHO WE ARE We’re a community-owned natural foods grocery store passionate about high-quality food, sustainability, and the cooperative business model. Our mission is rooted in serving our community while creating a workplace that is inclusive, engaging, and supportive. We strive to set a high standard for employment practices by fostering a culture of respect, integrity, and growth. We’re looking for positive, self-motivated people who take pride in delivering excellent customer service, value the quality of their work, show up reliably for their team, and enjoy working together to make a meaningful impact. Job Title: Wine, Beer & Spirits Department Head Reports to: Grocery Category Manager Status: Full-time, Union Classification Level 4 Schedule: Tuesday through Saturday POSITION SUMMARY The Wine, Beer & Spirits (WBS) Department Head performs all duties of a Grocery Team Member while overseeing the day-to-day operations and success of the wine, beer, and spirits department. This includes maintaining clean, well-merchandised displays, developing promotional displays, selecting and ordering products, and collaborating with the Grocery Category Manager on pricing and promotions. This role supports the Grocery team by providing subject-matter expertise, training, and clear communication. This is a non-supervisory leadership role that contributes to department sales, margin, and customer service goals. KEY RESPONSIBILITIES Customer Service & Team Collaboration Provide excellent, inclusive, and professional customer service to shoppers and coworkers. Communicate clearly and respectfully with team members, customers, and vendors. Demonstrate a strong understanding of co-op principles and values; explain co-op membership and benefits to customers. Attend department and all-staff meetings to stay informed and share updates. Leadership & Training Act as the primary point of contact for the WBS section; provide guidance to Grocery Team Members on department standards and processes. Train staff on relevant tasks including stocking, signage, and back stock organization. Help establish and communicate organizational systems to ensure product accessibility and support for team members. Product Selection, Merchandising & Promotions Collaborate with the Grocery Category Manager on product selection, promotions, and pricing strategies. Build and maintain dynamic, off-shelf displays for seasonal, featured, and promotional items. Stay informed on industry trends, customer preferences, and new product offerings; regularly review sales reports. Ensure WBS displays are clean, well-organized, accurately signed, and visually appealing. Ordering & Inventory Maintain an effective ordering system to ensure consistent stock levels and product freshness. Organize and rotate back stock according to First In, First Out (FIFO) standards. Coordinate with the Pricing Department to manage new items, vendor updates, promotions, and price changes. Safety & Compliance Follow all applicable laws and policies related to the sale and handling of alcohol. Ensure product is stored and merchandised in accordance with safety, sanitation, and health department standards. Operate equipment safely and ensure compliance with Co-op policies and procedures. Other Perform regular Grocery Team Member duties as scheduled. Perform other duties as assigned. Requirements: At least 1–2 years of experience working in grocery retail, preferably in wine, beer, or specialty foods. Experience with merchandising, ordering systems, or retail inventory management and knowledge of industry trends, vendor relations, or category performance analysis preferred. Strong commitment to providing excellent customer service. Interest in and ability to gain product knowledge in the wine, beer, and spirits categories. Strong communication, organizational, and multitasking skills. Valid Washington State Food Worker Card (or ability to obtain upon hire). May be required to o…

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