Aviation Operations Specialist – Charter & Maintenance Support
Westwind Air ServiceJob Description Westwind Air Service is seeking a motivated, detail-oriented individual with a solid understanding of general aviation to join our team in a dual-role position supporting both charter flight operations and aircraft maintenance administration. This position is particularly well-suited to an aspiring professional pilot, aviation student, or individual pursuing a career in aviation who wants to gain valuable, real-world experience in a Part 135 charter environment. A working knowledge of general aviation terminology, flight operations, and basic FAA regulations is expected. Applicants should already understand fundamental concepts such as VFR/IFR operations and the differences between Part 91 and Part 135. Training will be provided for company-specific procedures, systems, and responsibilities. Our Operations Specialists work closely with pilots, maintenance personnel, customers, and other departments to support safe, efficient, and professional aviation operations. Essential Duties and Responsibilities This position supports both charter operations and aircraft maintenance administration. Responsibilities include, but are not limited to: Charter Operations Assist with aircraft and crew scheduling, flight following, and flight documentation. Respond to customer inquiries regarding sightseeing tours and point-to-point charter flights. Prepare charter quotations and coordinate customer arrangements. Prepare passenger manifests, weight and balance documentation, and international flight paperwork. Communicate with flight crews, customers, charter brokers, tour operators, and other company locations. Assist with operational reporting, billing, and recordkeeping. Maintenance & Parts Support Assist with aircraft maintenance tracking and scheduling. Create, update, and maintain maintenance shop orders. Coordinate aircraft parts purchasing, receiving, and inventory management. Assist with maintenance billing, recordkeeping, and administrative reporting. Communicate with maintenance personnel, parts vendors, and other departments to support efficient maintenance operations. General Responsibilities Handle telephone, email, and radio communications in a professional manner. Coordinate with other departments and company locations. Maintain accurate operational and administrative records. Follow applicable FAA regulations, company procedures, and safety requirements. Prioritize multiple tasks and respond effectively to changing operational demands. Perform other related duties as assigned. Minimum Qualifications (Knowledge, Skills, and Abilities) High school diploma or GED required. Working knowledge of general aviation operations, terminology, and basic FAA regulations required. FAA Student Pilot, Sport Pilot, Private Pilot, or higher certificate preferred. Aviation maintenance education or an FAA Airframe & Powerplant (A&P) Certificate will also be considered. Prior professional aviation employment is not required; however, experience in flight training, FBO operations, charter operations, aircraft maintenance, or other aviation-related activities is beneficial. Strong computer skills, including proficiency with Microsoft Office or Google Workspace, particularly Excel and Google Sheets. Excellent verbal and written communication skills. Strong organizational skills, attention to detail, and the ability to maintain accurate records. Ability to prioritize multiple responsibilities in a fast-paced, frequently changing environment. Ability to work independently, exercise sound judgment, and function effectively as part of a team. Ability to read and interpret operational procedures, technical documents, and written instructions. A willingness to learn new systems, accept direction, and take initiative when appropriate. Strong customer service skills and a professional demeanor. Physical Demands and Work Environment The physical demands described here are representative of those required to perform the essential functions of thi…