Aviation Line Service Technician Supervisor (Ramp Agent)

Job Title: Line Service Technician Status: Full-time & Hourly Skyborne welcomes Line Service Technician applicants to join our small but mighty crew who would love to work outdoors in a fast-paced aviation environment. Skyborne seeks Line Service Technicians to ensure safe ground operations and deliver outstanding customer service in a timely, friendly, professional approach. Skyborne also seeks technicians that enjoy working closely with coworkers, clients, vendors, and crewmembers. Principal Duties and Responsibilities: I. GROUND SUPPORT SERVICES Operate fuel truck and deliver fuel to aircraft in accordance with safety and fuel quality standards. Greet and marshal aircraft arriving, departing, and/or moving using standard aviation signals for communication. Tow, move, park and secure aircraft arriving or departing ramp area. Ensure aircraft are chocked, and secure. Perform all work in a safe and timely manner. Properly handle all parts, units, assemblies, and aircraft while operating on ramp. Safely and correctly operate hangar doors, hangar lights, and night lights. Notify administration and other appropriate team members of any condition that would compromise the airworthiness of aircraft and ramp safety. Communicate with the next shift to ensure a smooth transition from shift to shift. Attend administrative, standardization, in-service training, and staff meetings as assigned. Help other employees and colleagues as needed/assigned. Answer telephones and UNICOM when necessary as well as perform certain front desk operations occasionally. If you are hired for the night shift, this role doubles as front desk customer service representative. Initiate emergency and incident response procedures as necessary. Other duties as assigned. II. OPERATE GROUND SERVICE EQUIPMENT Operate ground support equipment. Operate tugs, trucks, and “follow me” vehicles according to airport and company procedures. Operate GPUs and air conditioning equipment. Drive rental cars, crew cars, and customer vehicles as necessary. Locate and store tools, equipment, tow bars, rags, cords, hoses, cleaning supplies, waste, lubricants, grease, vacuum cleaners, garbage dumpsters, carpets, supplies, keys, clipboards, fans, and ladders in their designated spot. Properly care for and use tools and ground service equipment for ramp operations. Provide aircraft lavatory and potable water service. Top off fuel trucks and fill out proper fuel farm paperwork. Sump fuel trucks and tanks daily and record findings. Perform periodic checks of equipment and notify administration of any equipment malfunctions or safety concerns with equipment. Perform daily and monthly fuel truck and fuel farm quality and safety inspections. III. CLIENT SERVICES Greet pilots, passengers, crew members, and colleagues with enthusiasm and a smile. Load/unload baggage/cargo. Assist pilots with aircraft pre and post flight services. Service aircraft by disposing of trash and placing water, ice, and catering on board if requested. Anticipate the needs of flight crews and passengers. Ensure the safety and basic security to passengers, people, and property on the ramp. Escort/transport flight crews/passengers to and from ramp. Communicate customer feedback with administration. Provide premium customer service experience. Handle customer requests and follow up to ensure customer satisfaction. Build relationships with transient customers and tenants that uphold company standards. IV. FACILITY MAINTENANCE Maintain a safe, clean, and secure ramp, hangar, and client area free of debris, animals, or other obstructions. Properly dispose of waste fuels and oils. Perform a variety of tasks including but not limited to facility cleaning, vehicle washing, aircraft cleaning and vacuuming. Maintain a clean line room. Wash, vacuum, and refuel vehicles. Complete daily, weekly, and monthly hangar cleaning services to include but not limited to sweeping the hangar floor, pressure washing the hangar floor…

View the full posting and apply