Assistant Operations Manager

Glow Med Spa is one of Richmond’s top-rated med spas, known for our exceptional client care, high-quality treatments, and supportive, positive work culture. We are growing and looking for a professional, reliable, and people-oriented Assistant Manager to join our team. Position Overview This role combines front desk responsibilities , client care , and assistant management duties . You will be the first point of contact for clients while helping support daily operations and the leadership team. Ideal candidates are confident, organized, detail-oriented, and thrive in a fast-paced spa environment. We are looking for someone with previous management experience who understands the responsibilities that come with the role. Training pay starts at $18.00 per hour and will increase every 3 months as you become fully trained, confident, and able to work independently, with the opportunity to grow to $23.00 per hour as you step into the role of Operational Manager . Key Responsibilities Front Desk Duties Greet clients warmly and maintain a welcoming spa environment Check clients in/out using Meevo (training provided) Manage appointments, rescheduling, confirmation calls, and walk-ins Answer calls, emails, and inquiries professionally Process payments, memberships, and gift cards Educate clients on spa services, products, and memberships Maintain a clean, organized and beautiful spa Assistant Manager Duties Support management with daily operations in all 4 locations Interview new prospects Help onboard and train new front desk coordinators Create staff work schedule and stay on top of schedule changes Monitor consistency with spa policies and client experience standards Handle client issues professionally and escalate when needed Support inventory management and supply ordering Manage opening/closing procedures Requirements Must be able to cover shifts as needed Must be able to work at all four Glow Med Spa locations (Short Pump, Northside, Midlothian, Carytown) Previous experience in management required, and previous experience in customer service, salon, spa, or hospitality preferred Excellent communication and multitasking skills Professional appearance and strong customer service presence Reliable, punctual, and able to work weekends if required Comfortable using/learning software (Meevo, When I Work, etc.) Ability to remain calm and organized in a busy environment Leadership or supervisory experience is required What We Offer Competitive hourly pay Performance bonuses Complimentary spa services Retail product discounts Opportunities for advancement within Glow Med Spa Supportive, team-centered work culture Ongoing training and development How to Apply We’d love to get to know you beyond your resume! Please submit a COVER LETTER along with your application and tell us why you feel you’d be a great fit for Glow Med Spa. Your cover letter is just as important as your resume because it gives us a chance to learn more about you, see your communication style, and hear what makes you stand out from other candidates. We’re excited to learn more about you! We look forward to meeting you! ✨ Pay: $18.00 - $23.00 per hour Expected hours: 38.0 – 40.0 per week Benefits: Employee discount Flexible schedule Paid time off Professional development assistance Experience: Management: 1 year (Required) Work Location: In person

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