Assistant Operations Manager

ASSITANT OPERATION MANAGER

POSITION PROFILE

The Assistant Operations Manager supports and oversees daily hotel operations across both Rooms and Food & Beverage departments. This role provides hands-on operational leadership while maintaining strong administrative oversight, team development, and guest service excellence.

Working closely with the General Manager and department leaders, the Assistant Operations Manager ensures financial performance, service standards, brand expectations, and operational controls are consistently executed at a high level.

ABOUT THE HÔTEL LILI

Originally built as a private residence in 1939, The Hôtel Lili has been thoughtfully and intentionally reimagined as an intimate 44-room boutique hotel nestled in one of Los Angeles’ most exclusive enclaves. Offering understated sophistication and thoughtful amenities, our delightful hotel places you steps from the allure of Rodeo Drive, acclaimed dining, luxury boutiques, and the iconic attractions that define Beverly Hills.

THE TASK AT HAND:

• Oversight of all hotel operational functions, ensuring alignment with brand standards and company expectations.
• Ensure compliance with operating controls, SOPs, policies, procedures, and service standards.
• Lead service recovery efforts and resolve guest concerns promptly, professionally, and with sound judgment.
• Respond to online guest reviews in a timely manner, following all communication standards.
• Conduct daily inspections of guest rooms and public areas to maintain cleanliness, safety, maintenance, and styling standards.
• Participate in weekly property inspections and ensure timely completion of corrective action items.
• Support scheduling, supervision, and coaching of Front Desk and operational team members.
• Provide Front Desk coverage as needed to support business demands and maintain service continuity. This position will cover front desk shifts.
• Assist with vendor management and procurement of operating supplies and equipment, following all processes for ordering and ensuring costs do not exceed budgeted guidelines
• Participate in Safety Committee initiatives and actively promote a safe workplace culture.
• Respond to audit findings and implement continuous improvement measures to strengthen operational performance.
• Monitor guest online feedback and ensure service goals are met through action planning and training.
• Conduct training and monitor employee performance, providing feedback and holding the teams accountable.
• Assist with scheduling and co-facilitation of the monthly Front Desk meetings.
• Ensure costs are managed to budgeted goals.
• Conduct monthly inventories.

FOOD & BEVERAGE:

• Ensure service standards are consistently upheld across all Food & Beverage outlets.
• Provide hands-on leadership and visible floor coverage during service periods.
• Lead service recovery efforts and address guest concerns effectively.
• Support management of departmental budgets, labor scheduling, and cost controls.
• Assist with execution of on-site events, including client communication and operational coordination.
• Conduct daily inspections of all F&B areas to ensure cleanliness, safety, sanitation, and styling standards are maintained.
• Assist with interviewing, training, scheduling, coaching, and performance management of F&B team members.
• Collaborate with the Corporate Food & Beverage leadership to implement revenue-driving initiatives, promotions, and operational efficiencies.
• Monitor guest online feedback and ensure service goals are met through action planning and training.
• Respond to online guest reviews in a timely manner.
• Conduct training and monitor employee performance, providing feedback and holding the teams accountable.
• Ensure costs are managed to budgeted goals.
• Conduct monthly inventories.

ADMIINISTRATVE TASKS:

• Prepare and distribute weekly operational reports and actively participate in management meetings.
• Manage online reservation systems and oversee guest communications to ensure accuracy and responsiveness.
• Oversee payroll processing for hourly associates, including timecard approvals, tip reconciliation, and compliance review.
• Manage comps, discounts, POS systems, ADP timekeeping, and tip logs in accordance with company standards.
• Coordinate FOH meetings and ensure consistent team communication and alignment.
• Review and distribute daily F&B correspondence to ensure timely follow-up and accountability.
• Assist with ordering operational supplies and maintaining appropriate inventory levels. Conduct monthly inventories.
• Help manage social media coordination and on-property promotional initiatives as needed.
• Provide consistent leadership presence on property, holding teams accountable to operational standards and guest experience expectations.

WHAT WE'RE LOOKING FOR:

• Strong knowledge of hotel and Food & Beverage operations.
• Demonstrated leadership ability with experience building and developing high-performing teams.
• Financial acumen including labor management, cost control, and budget oversight.
• Strong communication, organizational, and problem-solving skills.
• Ability to think critically and make sound decisions in a fast-paced environment.
• Guest-service oriented with a proactive, hands-on leadership style.
• Must be able to stand or walk a minimum of eight hours.
• Requires mobility and prolonged standing, walking, bending, and lifting up to 50 lbs.

WHAT'S IN IT FOR YOU:

• A competitive compensation package including medical, dental, vision, and life insurance.
• 401(k) retirement plan (future you will love this one!)
• Paid time off, holiday pay, and sick pay when you’re under the weather.
• Career advancement in an organization committed to helping star employees thrive.
• There’s also an opportunity to expand your career trajectory as we are a fast-growing company with hotels and restaurants in multiple cities.
• Professional development that sets you up for success across multiple hospitality career paths.
• A collaborative work environment where your creative ideas can come to fruition.
• Amazing employee discounts on hotels and dining across our entire portfolio (18 hotels and more to come!)
• Hands-on training with a nimble team.

Palisociety is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. Palisociety does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws.

Privacy Notice:

For information on the California Consumer Privacy Act of 2018 (“CCPA”), California Privacy Rights Act of 2020 (“CPRA”), and other California privacy laws, please go to the Palisociety Careers page at www.palisociety.com and www.arrivehotels.com to view the notice.

For more information, visit www.palisociety.com or follow @palisociety

For more information, visit lepetitpali.com or follow @lepetitpali

For more information, visit www.arrivehotels.com or follow @arrivehotels

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