Assistant Manager, Education & Adventure Programs

Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests. Job Title: Assistant Manager, Education & Adventure Programs Location: North Vancouver Department: Mountain Adventures Reports to: Manager, Education, Adventures and Wildlife Role Status: Full time – Permanent – Salary ABOUT US As Vancouver’s premier attraction we offer truly rewarding and memorable experiences! Our team members get to work in a challenging and cooperative environment where everyone comes together to create memories of a lifetime. We offer a professional atmosphere, fantastic growth opportunities, unlimited outdoor recreation, an inspiring setting, and many unique employee privileges. We are seeking new team members who embody our core values that focuses on people, connection, growth and challenge. We foster a work environment where diversity is valued, quality of life is enhanced, and individual aspirations are fulfilled. Applicants who thrive in a positive environment where service excellence is top priority are encouraged to apply. JOB SUMMARY The Assistant Manager provides support with hiring, reporting, planning and on-hill assistance and set-up for the delivery of Adventure and Education programs. The role is critical to support our Educators and Adventure Guides so that they can focus on managing groups visiting Grouse Mountain. This person would be under the supervision of the Manager for Education, Adventures and Wildlife and would work in conjunction with and support the Education and Adventures Sales Coordinator role and Education and Adventure Program Supervisor to ensure a smooth delivery of the programs. ESSENTIAL JOB FUNCTIONS Support planning and implementation of the fiscal sales, business development strategy and program plan for the following areas: Education Programs Adventure Programs Corporate Adventure Training (CAT) Programs Snowshoe Programs Summer Adventure Camp Programs Assist in the design and implementation of new programs for the areas listed above Assist in the design and updating of new curriculum for educational field trips to align with the BC Curriculum for science, social studies, and physical education Oversee daily operations with summer Adventure Camps and be on radio to step in support our teams Help manage the guest/group experience and ensure service standards are met or exceeded to achieve a high Net Promotor Score Work with Education and Adventures Manager and Guest Services Manager to respond to all guest comments or inquiries In conjunction with the Education and Adventure Manager assist with hiring, training, leading and coordinating a team of up to 60 employees including Adventure Camp Leaders, Education Leaders and Adventure Guides Logistical support for our First Nations and Feasthouse programs and maintaining a positive work environment with our First Nations interpretive team Promoting a positive work environment and culture by leading by example and maintaining strong and supportive relationships with all staff Maintaining the profitability of the Adventure Programs & Education department with the parameters of the specific budget Following forecasted labour budgets, controlling labour to keep in line with current and forecasted events Reviewing monthly fiscal reports to assist in managing expenses and labor and target revenue Developing relationships and maintaining communication with leaders in other departments, in specific to coordinate assistance for our programs and for large scale events and groups Maintaining inventory management for all materials…

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