Assistant General Manager

Job Summary The Assistant General Manager is a dynamic leader that oversees strategic and innovative efforts for inbound and outbound operations, process improvement and KPI tracking for their respective distribution center location. Reporting to the General Manager, this role works closely with fellow distribution center leaders to ensure safe and efficient daily operations, positive and consistent staff management and excellent customer service delivery. The Assistant General Manager ultimately drives efforts towards safety, service, quality and cost, while also championing a culture of engagement, empowerment and problem-solving amongst all teammates. Responsibilities Collaborates with General Manager in developing and implementing operational strategies to optimize efficiency and productivity. Owns daily management system activities to report on and drive awareness of KPI’s through daily review and response activities; sets forth strategy for how teams ensures team responds to ongoing KPI trends. Supervises and provides leadership to warehouse leaders and associates, ensuring that they are engaged, enabled and empowered to solve problems and make decisions within the framework of established processes and procedures. Ensures compliance with safety regulations and company policies to maintain a safe working environment, while empowering team members to actively contribute to a culture of safety and continuous improvement. Collaborates closely with other departments to coordinate activities and meet customer demands while encouraging cross-functional problem-solving and collaboration. Analyzes performance metrics and KPI’s to identify areas for improvement and empowers team members to implement innovative solutions that enhance process efficiency and effectiveness. Assists in budget planning and cost management efforts to optimize resources and maximize profitability, while encouraging team members to actively participate in cost-saving initiatives and process improvements. Resolves escalated customer inquiries and concerns in a timely and professional manner, while encouraging team members to take ownership of customer issues and find creative solutions to meet customer needs. Monitors and/or collaborates with partners over equipment maintenance and facilities to ensure proper functionality and safety standards, while supporting team members to actively participate in equipment maintenance and safety initiatives. Stays informed on industry trends and developments to make quality decisions and empower team members to proactively identify opportunities for innovation and improvement. Qualifications High School Diploma or equivalent. 5+ years’ experience within a distribution center or similar environment. 3+ year’s proven experience in a managerial role and/or leading teams. Ability to motivate and inspire a team to actively contribute to problem-solving and continuous improvement initiatives. Excellent organizational and problem-solving abilities, with a keen attention to detail and a proactive approach to addressing challenges. Familiarity with warehouse operations and logistics software (e.g., WMS, ERP systems). Ability to thrive in a fast-paced environment and adapt to changing priorities. Strong communication skills, both verbal and written. Commitment to upholding high standards of integrity, professionalism and customer service, with a focus on supporting team members and delivering for customers. Preferred Qualifications Bachelor's degree in business administration, logistics, or a related field. 7+ years’ experience within a distribution center or similar environment. 5+ year’s proven experience in a managerial role and/or leading teams. Proven experience performing various quality functions (inspection, control, assurance, audits). Lean six sigma and project management skills. Expertise in leveraging relevant tools and technology (including MS Office, Promapp, Power BI, Visio, etc…

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