Answering Service / Dispatcher

Job Summary We are seeking an energetic and detail-oriented Receptionist-Dispatcher to join our dynamic transportation team. In this vital role, you will serve as the first point of contact for incoming calls and visitors, while efficiently coordinating vehicle dispatching and logistics operations. Your proactive communication skills and organizational prowess will ensure smooth road transportation operations, seamless customer service, and effective internal communication. This position offers an exciting opportunity to contribute to a fast-paced environment where your multitasking abilities and transportation knowledge will drive success. Duties Manage incoming phone calls with professionalism, utilizing excellent phone etiquette to address inquiries, schedule dispatches, and relay important information Coordinate vehicle dispatching using vehicle dispatch software and transportation management systems such as Oracle Transportation Management and Fleet Management tools Enter and maintain accurate data related to shipments, freight, and delivery schedules within logistics systems like AS400 and transportation management platforms Facilitate communication between drivers, customers, suppliers, and internal teams to ensure timely pickups, deliveries, and updates in accordance with DOT regulations Support shipping & receiving activities by organizing freight movement, tracking shipments via GPS and GIS tools, and ensuring compliance with supply chain standards Assist with route planning using transportation planning tools to optimize fleet efficiency while adhering to safety regulations Maintain organized records of dispatch activities, customer interactions, and operational logs for audit purposes Qualifications Proven experience in road transportation operations or logistics coordination; familiarity with supply chain management is a plus Strong knowledge of transportation management systems such as Oracle Transportation Management or similar platforms Proficiency in Microsoft Office Suite (Word, Excel, Outlook) for data entry and reporting tasks Excellent communication skills—both verbal and written—with a focus on phone call management and internal communication protocols Ability to multitask effectively in a fast-paced environment while maintaining attention to detail Knowledge of DOT (Department of Transportation) regulations relevant to freight movement and vehicle dispatching Familiarity with GPS technology, GIS applications, vehicle dispatch software, and fleet management tools Strong organizational skills with the ability to prioritize tasks efficiently Typing speed that supports quick data entry without sacrificing accuracy Experience working within logistics or 3PL (third-party logistics) providers is advantageous Join us in delivering exceptional transportation solutions! This paid position offers a vibrant work environment where your organizational skills, technical knowledge, and customer service expertise will make a meaningful impact every day. We value proactive team players ready to streamline operations and support our commitment to safe, efficient road transportation. Pay: $12.00 - $16.00 per hour Work Location: In person

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