Amazon Marketplace Specialist – FBM Operations

About the Opportunity We are recruiting on behalf of an established automotive parts company located in Mississauga, Ontario. Our client is seeking a detail-oriented and results-driven Amazon Marketplace Specialist – FBM Operations to manage and optimize its Amazon sales operations, with a particular focus on Fulfilled by Merchant (FBM). The ideal candidate will have strong analytical skills, hands-on Amazon marketplace experience, and the ability to manage multiple aspects of e-commerce operations, including advertising, inventory planning, listing optimization, account health, and customer service. This is an excellent opportunity for someone looking to take ownership of Amazon marketplace performance and contribute directly to business growth. Key Responsibilities 1. Sales Analysis & Business Growth Analyze Amazon sales trends, product performance, and key business metrics. Prepare regular sales reports and identify opportunities for revenue growth. Investigate sales declines and recommend actionable improvement strategies. Support sales forecasting, monthly target setting, and performance tracking. 2. Amazon Advertising & Conversion Optimization Monitor Amazon advertising performance, including impressions, click-through rate (CTR), conversion rate, and Advertising Cost of Sales (ACOS). Optimize advertising campaigns, keyword targeting, and bidding strategies. Manage advertising budgets and implement targeted campaigns to improve return on advertising spend. Identify opportunities to increase product visibility and sales conversion. 3. FBM Inventory & Order Fulfillment Monitor FBM inventory levels, product availability, and sales velocity. Plan inventory replenishment to minimize stockouts and excess inventory. Coordinate with warehouse and logistics teams to ensure timely order fulfillment. Investigate shipping delays, lost shipments, inventory discrepancies, and related claims. Support continuous improvement of inventory and fulfillment processes. 4. Product Listing Optimization Optimize Amazon product listings, including titles, bullet points, product descriptions, A+ Content, and backend keywords. Coordinate updates to product images and supporting visual content. Monitor keyword rankings, product visibility, and organic search performance. Identify listing improvements that enhance customer engagement and conversion rates. 5. Amazon Account Health & Compliance Monitor Amazon Seller Central account health, performance metrics, and policy notifications. Identify and address listing restrictions, ASIN issues, and account performance warnings. Ensure product listings and promotional activities comply with Amazon marketplace policies. Monitor coupons, deals, and other promotional campaigns. 6. Customer Service & After-Sales Support Respond to customer inquiries related to products, orders, shipping, and delivery. Coordinate returns, refunds, and after-sales issues. Address customer feedback and product concerns professionally. Maintain a positive customer experience and support overall store reputation. Qualifications & RequirementsRequired Qualifications Bachelor's degree in Business, Engineering, Supply Chain Management, Marketing, or a related field, or equivalent relevant experience. Strong understanding of Amazon marketplace operations, particularly Fulfilled by Merchant (FBM). Strong analytical and problem-solving skills, with the ability to interpret sales data and identify improvement opportunities. Proficiency in Microsoft Excel and experience working with sales and operational reports. Excellent organizational skills, attention to detail, and ability to manage multiple priorities. Strong communication and coordination skills. Ability to work independently and take ownership of assigned responsibilities. Availability to work full-time on-site in Mississauga. Preferred Qualifications At least 1 year of hands-on Amazon FBM operations experience. Experience with Amazon Seller Central, including inventory manage…

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