AGV/AMR Service Technician

Company Overview
At Kenco Logistics, you’re more than just a team member—you’re part of a company that values innovation, integrity, and a strong commitment to its people. As one of the leading 3PL providers in the U.S., Kenco offers a dynamic and supportive work environment where your ideas matter and your growth is a priority. With a focus on safety, sustainability, and continuous improvement,
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Kenco empowers employees to make a real impact in the supply chain industry while building rewarding careers. Join a company where your contributions help move the world forward—one shipment at a time.
Job Overview
We are seeking a dynamic AGV/AMR Service Technician to join our team and drive the maintenance, troubleshooting, and repair of Automated Guided Vehicles (AGVs) and Autonomous Mobile Robots (AMRs). This role offers an exciting opportunity to work at the forefront of industrial automation within manufacturing environments, ensuring optimal operation and safety of robotic systems. The ideal candidate will bring technical expertise, problem-solving skills, and a passion for industrial technology to support our innovative logistics solutions.
Duties:
• Perform planned maintenance and scheduled inspections on AGVs and AMRs, including drive units, wheels, casters, lift and top modules, bumpers, and batteries, following established procedures and checklists.
• Respond promptly to vehicle faults, stoppages, and error states, carry out first-line troubleshooting, and safely return vehicles to service, escalating to senior technicians when needed.
• Use fleet management software and vehicle diagnostics to monitor vehicle status, review error logs, clear faults, and recover stranded or lost vehicles.
• Complete routine mechanical tasks, including replacing wheels, drive belts, casters, and bumpers, and performing adjustments, cleaning, and lubrication.
• Complete basic electrical tasks, including replacing sensors, fuses, and cables and swapping modular components, under supervision where required.
• Inspect, clean, and test vehicle safety systems, including LiDAR and safety scanners, bumpers, emergency stops, and warning lights and alarms, and remove any vehicle with a safety defect from service.
• Inspect and maintain charging stations and batteries, monitor battery health, and follow safe handling procedures for lithium-ion and lead-acid batteries.
• Inspect navigation infrastructure, such as floor markers, QR codes, magnetic tape, and reflectors, and report damage or floor conditions that affect vehicle operation.
• · Support vehicle calibration, map updates, and software or firmware updates under the direction of senior technicians or the original equipment manufacturer (OEM).
• · Follow lockout/tagout (LOTO), electrical safety, and site safety procedures at all times, including safe practices around moving vehicles, and report hazards, near misses, and unsafe conditions immediately.
• · Record all work in Maximo, including work order completion, labor hours, parts used, vehicle IDs, failure codes, and clear notes on findings and actions taken.
• · Support spare parts control by recording parts used, reporting low stock, and keeping the maintenance store organized.
• · Keep vehicles, charging areas, and work areas clean, organized, and in line with site housekeeping standards.
• · Communicate fleet status, vehicle downtime, and completed work clearly to shift leads, customer operations staff, and the maintenance team.
• · Complete accurate shift handover reports so incoming technicians have current information on open issues.
• · Suggest practical improvements to maintenance tasks, procedures, or fleet operation based on observations on the floor.
• · Complete required safety, OEM, and technical training and build working knowledge of site vehicles and fleet management systems.
Skills
• High School diploma or equivalent required. Technical certificate, apprenticeship, or military training in an electrical, electronics, mechatro

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