Aftermarket Specialist

JOB TITLE: Aftermarket Specialist EMPLOYER: VAG USA, LLC | GA Industries brand DEPARTMENT: Aftermarket / Parts / Service REPORTS TO: Aftermarket Manager ABOUT US: GA Industries, founded in Pittsburgh, Pennsylvania in 1895, is a leader in the manufacture of valves for industrial and municipal water and wastewater industries in North America. GA Industries is owned and operated by VAG USA, LLC in Mars, Pennsylvania, USA. VAG USA, LLC is a member of Georg Fischer headquartered in Schaffhausen, Switzerland. VAG USA, aka GA Industries, plays a leading role wherever water is purified, conveyed, stored, and distributed. With a robust and growing valve-focused product line, our innovative and customized solutions are used in multiple applications and industries. With a focus on the customer, we set new standards in quality and service and strive for manufacturing excellence. THE ROLE: We are seeking a detail-oriented and customer-focused Aftermarket Specialist to manage and support our aftermarket parts and service business. This position is responsible for the accurate and timely entry, processing, and management of aftermarket orders within SAP, while coordinating customer inquiries, quotations, spare parts requirements, warranty claims, returns, and related service needs. The Aftermarket Specialist will serve as a key point of contact for customers and work closely with Sales, Supply Chain, Operations, Logistics, Quality, and Engineering to ensure orders are processed accurately, customer commitments are met, and aftermarket needs are addressed efficiently. Success in this role requires strong SAP and order management capabilities, attention to detail, responsiveness, and the ability to manage multiple priorities in a fast-paced manufacturing environment. ESSENTIAL DUTIES AND PRINCIPAL RESPONSIBILITIES: SAP Operations & Order Management Enter, process, and manage customer aftermarket parts orders accurately and efficiently within SAP. Process and track customer orders, returns, warranty requests, and service-related transactions through completion. Maintain accurate customer, vendor, material master, pricing, and order information within SAP. Monitor open orders, backorders, inventory availability, order fulfillment status, lead times, and delivery commitments. Review orders for accuracy and completeness and proactively address issues that could impact fulfillment. Resolve order blocks, pricing discrepancies, inventory issues, and other SAP-related transactional issues in a timely manner. Maintain accurate documentation and system records throughout the order lifecycle. Customer & Technical Service Serve as a primary point of contact for aftermarket inquiries, quote requests, order placement, and order status updates. Provide customers with timely and accurate information regarding pricing, product availability, lead times, and shipments. Assist customers with identifying appropriate spare and replacement parts, coordinating with Engineering and technical resources when needed. Process and coordinate warranty claims, field returns, and Return Material Authorizations (RMAs) through established SAP workflows. Coordinate with Field Service, Engineering, Quality, and other technical teams to provide timely aftermarket solutions. Track customer issues through resolution and maintain clear communication with customers and internal stakeholders. Occasionally travel to customer or project jobsites to support field service and repair activities, assist with troubleshooting, coordinate replacement parts, and help ensure customer issues are resolved effectively. Inventory, Supply Chain & Logistics Support Work closely with Planning, Purchasing, Warehouse, and Logistics teams to ensure aftermarket orders are fulfilled accurately and on time. Monitor inventory levels and material availability to support customer requirements. Coordinate and expedite urgent customer orders when necessary. Track shipments and communicate delivery and tracking inf…

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