Aftermarket Parts Manager

Overview The Aftermarket Parts Manager is responsible for leading Vecoplan’s aftermarket parts function to provide an exceptional customer experience while driving parts revenue, operational efficiency, inventory performance, and long term customer support. This position oversees the day today parts operation and works closely with customers and internal teams to ensure accurate identification, quoting, availability, and delivery of OEM replacement parts, wear components, upgrades, and retrofit solutions. The Aftermarket Parts Manager will use customer demand, equipment history, installed-base opportunities, and purchasing trends to develop proactive parts strategies that help customers minimize downtime and maximize equipment uptime. The position works cross functionally with Parts Sales, Service, Engineering, New Machine Sales, Mobile Sales, Operations, Supply Chain, and other departments to support customers throughout the equipment lifecycle. Responsibilities: Leadership & Parts Operations Lead and manage the daily activities of the Aftermarket Parts department. Establish clear priorities, responsibilities, service expectations, and performance standards for the parts team. Ensure customer inquiries, quotes, orders, and follow-up activities are handled accurately and promptly. Monitor open quotes, orders, backorders, customer requests, and other outstanding issues to ensure timely resolution. Develop processes that improve accuracy, efficiency, accountability, and customer responsiveness. Partner with leadership to identify opportunities to improve aftermarket revenue and profitability. Customer Support & Aftermarket Sales Develop a strong customer first culture focused on responsiveness, accuracy, and problem resolution. Support proactive identification of aftermarket opportunities within Vecoplan's installed equipment base. Promote Vecoplan OEM replacement parts, wear solutions, upgrades, and retrofit opportunities. Assist the team with complex parts identification and customer requirements. Monitor customer buying patterns and identify opportunities for proactive outreach. Work with the Outside Aftersales team to coordinate customer opportunities, quotations, and follow up. Your existing Vecoplan description specifically identifies OEM parts, wear solutions, upgrades and retrofits as aftermarket opportunities and calls for identifying aging equipment, wear items, and recurring parts needs. Inventory & Availability Monitor parts demand and inventory requirements to support appropriate stocking levels. Help identify critical, high use, and long lead time components. Review inventory trends and recommend adjustments based on customer demand and equipment requirements. Work collaboratively with Purchasing, Supply Chain, Operations, and other departments to address shortages, backorders, and supplier related concerns. Support inventory accuracy and appropriate inventory-control practices. Balance customer availability requirements with inventory investment and obsolescence risk. Quoting, Order Management & Pricing Support accurate and timely customer quotations. Ensure parts pricing and discount practices align with company guidelines. Monitor quotation activity and follow up to improve conversion of open opportunities. Review significant or unusual pricing situations and escalate issues when appropriate. Help improve order accuracy and reduce preventable errors, credits, returns, and customer delays. Cross-Functional Collaboration Partner closely with Service and Engineering to correctly identify parts and technical solutions. Coordinate with Outside Aftersales to support territory and customer growth. Work with New Machine Sales and Mobile Sales to identify aftermarket opportunities associated with Vecoplan equipment. Communicate recurring customer or equipment issues to appropriate internal teams. Help develop processes that create a seamless customer experience between Parts, Service, Engineering, Sales, and Operat…

View the full posting and apply