After Hours Service Agent / Dispatch

Job Summary This position is After Hours from 8pm to 8am. We are seeking a highly motivated and customer-focused individual to deliver exceptional service to our customers. The ideal candidate will leverage their in-depth knowledge of our products and procedures to resolve inquiries efficiently and effectively. Essential Duties and Responsibilities Answer and process incoming calls in a timely and professional manner. Escalate complex or technical issues to the relevant support team. Assist customers with service-related inquires. Create service requests in accordance with established department policies and procedures. Reach out to the on call technician (via phone and email). Enter each call into the after hours tracker. Job Qualifications Strong written and verbal communication skills Strong time management and organizational skills Strong interpersonal and active listening skills Attention to detail Data entry and typing skills Education and Experience Requirements High school diploma or equivalent. Previous customer service or call center experience is preferred. Management and Supervisory Responsibility Reports to the Help Desk Supervisor Working Conditions After business hours 8pm-8am. Some additional hours may be required. Pay: $18.00 per hour Shift availability: Overnight Shift (Required) Work Location: Remote

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