Administrative Assistant - Indiana Region

Job Description for FSS, Inc. Regional Administrative Assistant Region - Indiana Location - Westfield, IN Type - In person. No remote or work from home hours Status - Full-time: Exempt Reports to: Indiana Regional Manager A Regional Administrative Assistant with FSS, Inc. performs administrative support daily in a variety of areas. Duties may include working within programs and software to ensure proper ordering, documentation, invoicing, daily customer communication, billing, and compliance in a variety of areas. Extensive software skills including the Microsoft Suite is required. Experience with inventory management and forklift/whse. experience is a plus. Who Are We : An Uncommon Company of Uncommon People FSS is a dynamic and growing organization specializing in both service delivery and product sales. We are committed to providing exceptional customer experience. FSS is a second-generation fumigation and pest management company, priding itself on building long-term customer relationships seeking innovative pest management solutions to help them achieve their operational goals. What We REALLY Do: Protecting Our Customers’ Brands by Protecting Consumers Through our customer relationships, we help protect the food sources of our nation and the world from pest infestations, which can result in catastrophic operational failures and potential loss of human life. FSS Cultural Values · Safety - everything we do, every day · Act with integrity/Always do what is right · Act with compassion · Be accountable for what you do and to the team · Take ownership/Go above and beyond for customers and the team Essential Functions and Responsibilities 60% Administrative Duties o Maintain customer records in various software applications. o Review work orders for the region/office to ensure accuracy. o Release invoices and ensure that invoices are sent to the customers. o Work with Accounts Receivable when requested to help with the collection process. o Maintain a relationship with the regional customers and help with issues such as billing issues, software use, etc. o Assist with trending, reporting and customer service-related activities. o Maintain all documents uploading related to the customer accounts. o Support day-to-day Pest Control operations by updating service maps, and assisting with calendars and scheduling. o Gather information and create fumigation documents, check for accuracy and upload them to required portals. o Manage your time efficiently to allow maximum productivity when working independently and with their regional team. o Other duties as assigned by management, including working with the company to develop the role. 40% Regional Duties: o Constant support of regional leadership, commercial pest control service technicians, and fumigation technicians. o Manage inventory by organizing the storage area, accepting shipments, stocking shelves, running a forklift, recording incoming and outgoing inventory in the Finale Inventory system. o Assist or complete a physical inventory count at least once per week and record it in the Finale inventory system. o Attend organization meetings and take meeting notes when requested. o Manage facility for office supplies, utilities, cleaning, maintenance, and other areas assigned by management. o Provide a scheduling report to technicians to coordinate scheduling changes within our scheduling software. o Maintain regional/office documentation, provide trending reports, provide historical billing reports. o Assist with Pesticide Licensing requirements if applicable. Could include scheduling training classes or tests, renew licenses, and track continuing education credits.. o Greet visitors, check in containers, maintain check in documentation if applicable · Additional Duties o Check in containers and/or create certificates of record for fumigation containers, save and submit required documents for internal records, customer records and ext…

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