Administrative Assistant
PerformixDescription : · The Order Processing Coordinator plays a crucial role in providing exceptional customer service and ensuring smooth order processing and logistics coordination for the Customer Service department. · This position is an integral part of our manufacturing plant and is on-site in Foxboro, MA. What will you do? · Efficiently process, prepare, and release orders using order tracking and CRM systems. · Conduct thorough customer order inspections, making necessary revisions based on customer requests (e.g., tags, quantities, shipping information). · Collaborate with internal departments to gather and provide updates on order status, shipping dates, prices, critical orders, and scheduling freight forwarders. · Confirm orders, update shipping status, and promptly notify customers of any backorders or delivery delays. · Provide initial support by researching and resolving order-related inquiries, ensuring accurate and up-to-date information within systems. · Generate shipping and export documentation as required for shipments and orders. · Ensures invoices are processed accurately and distributed to customers on schedule · Monitor customer requests and inquiries using communication platforms. · Generate reports on customer orders and backlog. · Collaborate closely with manufacturing operations to ensure order dates are met Education: · High School Diploma/GED required. · Previous experience working in Customer Service or Order Entry/Processing related roles. · Excellent verbal and written communication skills. · Proficiency in Microsoft Office, SAP, and using digital tools. · Preferred experience working in manufacturing operations.