Account Specialist II - Hybrid, Bannockburn, IL

Posting Description: Aon is Looking for an Account Specialist II! We currently have a career opportunity for an Account Specialist II to work hybrid out of our Bannockburn, IL office. Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed. Your impact as an Account Specialist II! Resolve inquiries associated with all aspects of Aon Client Services (ACS) service delivery (e.g. output delivery, basic invoice inquiries, etc.) and is accountable for more complex inquiries and client projects. What the day will look like: Identify and retrieve relevant compliance documentation necessary to process renewals, invoices, surplus lines filing and any other ACS deliverables. Perform necessary activities or support in initiating a renewal, processing an invoice, issuing auto IDs, processing surplus lines, issuing emergency certificates, resolving premium account discrepancies, initiating endorsements, processing vehicle suspensions and processing other client requests. Mentor and assist junior staff with more complex account functions. React to field office requests via Broker Desktop tools that require actions in a timely manner. Ensure system of record (Bridge & Broker Desktop) is accurate and current to ensure outputs and client deliverables will be produced according to guidelines and policy detail. Liaise and be responsive to inquiries from outsourced provider to manage and ensure the timeliness and quality of outputs. Upload, index or attach documents in Document Management System. Perform pre – renewal account review with the field office to meet client expectations related to timelines and to ensure accuracy of deliverables (certificates, invoices, endorsements, etc.). Help colleagues troubleshoot and resolve client issues within the ACS team.. Upon policy placement creates policy summaries, schedules of insurance, calculates premium allocations, and provides quality review of all post placement outputs. Manage; Monitor and complete special client projects. Participate in office and client visits Skills and experience that will lead to success: 2 + years of commercial insurance experience highly preferred Property & Casualty brokers license highly preferred P&C license must be maintained or obtained within 6 months of hire Ability to effectively communicate both verbally and written with external and internal clients on client servicing activities Understands operation processes and methodologies; proven ability to work effectively with moderate guidance and supervision. Must have strong Excel skills to import/export data, strong Word skills, some v-look up experience a plus. Successfully operates in a fast-paced output driven environment that requires staff members to multi-task, react quickly and perform task that are not routine. Required: Customer Experience (CX) - Experienced; Customer Relationship Management (CRM) - Experienced; Customer Satisfaction - Experienced Optional: Training Workshops - Intermediate; Troubleshooting - Experienced; Process Improvements - Experienced; Customer Experience Transformation - Experienced; Data Management - Experienced; Operational Excellence - Experienced; Operations Management - Experienced; Data Analysis - Experienced; Performance Analysis - Experienced; Project Management - Intermediate; Quality Control (QC) - Experienced; Report Writing - Experienced; Risk Management - Experienced; Strategic Consulting - Intermediate; Change Management - Intermediate; Client Relationship Management - Experienced Pay Transparency Laws The salary range for this position (intended for U.S. applicants) is $60,000 - $77,000 annually. The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment wi…

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