Job Summary:
The Sr. Air Export Cargo Agent is to manage day-to-day transactions for air export deliveries. They are expected to execute accurate documentation, secure bookings with appropriate airlines, ensure compliance in all facets of the tendering process, including but not limited to dangerous goods requirements, and utilize required software programs to submit shipments for movement. They must also facilitate all communications in a timely manner to airlines, global partners and customers.
Key Duties and Responsibilities:
- Process air exports for various customers
- Coordinate with trucking companies for the pick-up of cargo from shipper
- Prepare check-in sheets and assign HAWB numbers for shipments
- Coordinate with shipper for all required documents (e.g. Commercial Invoice, Export Declaration, Export Permits, etc.)
- Process shipment using Nippon Express’ AS400 system
- Coordinate with shipper, airlines, Nippon Express warehouse personnel as well as any Nippon Express overseas offices involved in any aspects related to Air Export shipments
- Prepare air export quotations as well as customer invoices
- Produce various reports that include monthly perishable reports/insurance report, CASS report, and sales report
- Maintain company standards and procedures
- Notify warehouse personnel of any scheduled pick up outside carriers
- Follow company policies regarding handling of Air Cargo
- Assist Air Cargo Supervisor with their duties when required in their absence
- Various other tasks as may be required
Qualifications/Competences:
- Minimum of 3 years’ experience in Air Export operations
Strong understanding and knowledge of the freight forwarding industry
- Knowledge of principles and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Excellent customer service skills; ability to assess customers’ needs, how to meet the quality standards and evaluating customer satisfaction.
- Strong time management skills; able to prioritize tasks
- Ability to remain calm in stressful situations, work under pressure and meet deadlines
- Very strong written and verbal communication skills and good reading comprehension skills.
- Ability to think critically and use logic and reason to solve problems
- Basic knowledge of Microsoft Office products, including Excel and Word
Education/Certification:
- College Diploma or greater
- Freight Forwarder certification from accredited institution (asset)
- IATA/ICAO Dangerous Goods certification (an asset)
- ACR (Authorized Cargo Representative) certificate (an asset)
What We Offer!
- Health Benefits (Medical, Dental & Vision Coverage)
- RRSP/DPSP Plan with company matching
- Paid Time Off (vacation & sick time)
We thank all applicants for their interest in a career with Nippon Express. Please note only those who are selected for further consideration will be contacted for an interview.
Nippon Express is an equal opportunity employer committed to an inclusive and barrier-free recruitment and selection process. If contacted for an employment opportunity, please advise us if you require accommodation.
Please note that we use AI tools as part of our recruitment process to enhance efficiency.
Posting is for an existing vacancy.