Yard Coordinator

Your role involves managing the daily movement of equipment into and out of the yard to maintain a highly organized and productive environment. You will be responsible for documenting every unit with precision, ensuring that all records regarding arrivals, departures, repairs, and damages are captured accurately through our digital tools. By strategically positioning equipment, you will help optimize our available space and ensure the yard remains professional and accessible. Additionally, you will serve as a primary point of contact for our customers, ensuring they receive prompt, professional assistance that reflects our commitment to service excellence. Core Responsibilities: Equipment Processing We utilize standardized forms for all check-in and check-out procedures. Please ensure you follow these steps: Utilize the official company check-in/check-out documentation for all equipment movements. Employ customer-specific forms to record ownership details and service requirements to ensure client needs are met. Place all units in locations designated by the Branch Manager to help maintain a highly organized and accessible yard layout. Welcome customers with a professional and warm demeanor to foster a positive experience. Retrieve the original rental paperwork to verify machine serial numbers against our records. Execute a comprehensive visual inspection to identify any new damage to the equipment. Capture high-quality images using the Dealer Inventory Tracking (DIT) system to document the condition of the unit. Finalize the check-in process while the customer is present to ensure transparency. Secure the customer's signature on the check-in sheet to confirm the return state of the machine. Forward all completed documentation to the branch manager via email in a timely manner. Transport the machine to its assigned staging area within the yard. Complete the customer-owned equipment form with precise details regarding any concerns or issues. Document the condition of the unit by taking photos with the iPad. Attach all relevant photos to the check-in form before emailing it to the location-specific equipment address for the service team. Verify that the serial number on new factory machines matches the bill of lading before unloading to ensure accurate inventory records. Process new machines into the DIT system and generate the necessary stickers. Examine new arrivals for shipping damage and confirm all manuals and keys are included. Submit all paperwork to the Branch Manager to facilitate the Pre-Delivery Inspection (PDI) process. Rental and Service Procedures Greet customers arriving for rentals and confirm all rental details before proceeding. Finalize check-out paperwork and capture DIT photos to ensure a smooth transition. Conduct a final inspection to verify that fluid levels are correct and the machine is fully operational for the customer. Collect all required signatures from the customer to finalize the rental agreement. Coordinate with company or third-party drivers to ensure all delivery paperwork is signed and collected. Direct customers picking up repaired machines to the service department for invoice processing. Obtain the signed customer-owned check-in/check-out form from the service team. Provide assistance to customers as they locate and load their equipment. Scan and email the signed check-out form to the equipment address immediately after the customer departs. Ensure that every machine entering or leaving the yard has its corresponding paperwork emailed to the designated address. Complete the DIT process for all machine transfers and include the check-out sheet with the unit. Maintain the shared spreadsheet to provide real-time updates on machine status and location. Communicate consistently with rental technicians and service staff to ensure machines are staged with maximum efficiency. Conduct regular inspections of the yard to maintain a clean, safe, and orderly environment for all staff. Align and park all…

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