Workforce Logistics & Travel Manager

The Workforce Logistics & Travel Manager leads day-to-day workforce travel operations across all Silver Bay operating locations. Reporting to the Vice President of Talent Acquisition, this role manages the Travel and Logistics team and is accountable for coordinating with departments across the organization to ensure safe, timely, and cost-effective travel for high-volume seasonal workforces, remote plant crews, visa program participants, and other traveling employees. Success in this role requires calm decision-making during weather and field disruptions, strong cost controls, effective cross-functional coordination, and hands-on administration of Concur Travel. The Manager will be required to blend policy, technology, vendor management, and data analytics to ensure cost-efficient, compliant, and high-quality travel operations and accurate internal reporting. Essential Duties and Responsibilities Lead the centralized travel and workforce logistics function for all locations, including workforce planning, team development, service coverage, standard procedures, and operational performance. Execute and administer enterprise travel policies, approval workflows, compliance controls, service standards, and escalation protocols, including approved contingency plans, staffing after-hours coverage, activating alternative suppliers, documenting incidents, and completing corrective actions. Manage travel budgets, forecasts, allocations, invoices, corporate cards, direct-bill accounts, reconciliations, and cost-saving initiatives. Serve as the primary point of contact for travel Serve as the primary Concur Travel administrator, managing system configuration, user support, data quality, vendor coordination, and integrations. Manage the Concur user lifecycle, including profile setup, roles, permissions, groups, policies, approval routing, updates, and timely deactivation. Develop and deliver Concur onboarding, role-based training, job aids, refresher training, and user communications. Manage Concur thresholds, required and custom fields, validation rules, approval settings, and data mappings to support compliance, financial allocation, and downstream reporting. Audit and test Concur configurations, resolve user and booking issues, document changes, and verify the accuracy of data feeds and reports. Administer Zoho Desk as the controlled intake and ticket-management system for traveler questions, booking support, itinerary changes, disruptions, exceptions, escalations, and service recovery, ensuring each request has a documented owner, response priority, service-level target, traveler communications, resolution, and closure. Manage travel activities outside Concur through approved Zoho applications, including traveler manifests, movement status, hotel and ground-transportation assignments, operational handoffs, incident and exception tracking, and final-arrival confirmation; reconcile relevant Concur booking data with Zoho records and maintain dashboards for operational performance, traveler experience, cost, and risk. Coordinate crew mobilizations, employee transfers, commercial and charter travel, lodging, meals, ground transportation, and specialized visa program onboarding logistics. Ensure employment, onboarding, itinerary, and pre-arrival documentation is accurate, complete, compliant, and delivered before travel. Maintain contingency and emergency-response plans for severe weather, carrier disruptions, staffing changes, and other high-risk travel events. Oversee emergency traveler support and escalation for complex group movements and business-critical issues. Partner with across departments and vendors to monitor no-shows, airport attrition, mid-season departures, and onboarding readiness. Manage vendor selection, contract negotiations, performance scorecards, and compliance audits for airlines, charter operators, hotels, ground transportation providers, and Travel Management Companies. Maintain reliable processes and data integrat…

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