Work From Home Roadside Dispatcher

Coordinate emergency roadside assistance remotely using dispatch software, mapping tools, and clear communication with Members and service providers. This full-time schedule supports Eastern Ontario or Thunder Bay candidates.
As a Dispatcher, you receive requests from the Emergency Roadside Assistance Call Centre and coordinate suitable vehicles. You prioritize urgency, Member location, needs, an
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d provider availability. The work also includes route optimization, record-keeping, and ongoing updates.
Key Responsibilities
• Receive service requests from the Emergency Roadside Assistance Call Centre
• Prioritize requests and optimize routes using dispatch software
• Coordinate vehicles based on Member locations and needs
• Liaise with third-party providers and share necessary information
• Monitor requests and communicate timely status updates
Requirements:
• High school diploma or equivalent
• Two years of dispatching experience
• Excellent verbal and written communication skills
• Proficiency with mapping, dispatching, CRM, and telephony systems
• Broadband Internet connection and shift flexibility
Apply dispatch judgment, accurate documentation, and mapping expertise to coordinate timely roadside assistance from your home.

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